Library Branch Closure Survey

This engagement is complete

Date: Friday, 12 May 2017 to Monday, 22 May 2017


As you may be aware, the City of Greater Geelong Council made the decision at its Ordinary Council Meeting on Wednesday 26 April 2017 to close the Chilwell and Highton Libraries by 30 June 2017 and the Barwon Heads Library by 30 September 2017.
The decision to close three libraries was not taken lightly and whilst we understand that there may be disappointment within the community, we are focused on ensuring our community are still able to access library services within the Geelong Regional Library Network.
We now are seeking responses from members of the affected Library Branches.

The survey will help us develop a plan to support the community in accessing alternative library services and any other additional support that may be required.
Your answers will remain strictly confidential and the survey is entirely voluntary. Once the survey results have been compiled, we will publish the results.
The survey will be open from 5pm Friday 12 May and will close at 5pm on Monday 22 May 2017.   
Thank you for your time.   


Key findings


The survey aimed to  identify the primary concerns of the library user group following the library closures.  Specifically those concerns that may act as a barrier for residents, in their ability to access the remaining City of Greater Geelong Library Services.

All Chilwell, Highton and Barwon Heads registered Library members of the affected areas were invited to complete the survey via email or letter. The survey was also promoted and accessible via our have your say web page and in hard copy at the Chilwell, Highton and Library locations. All data has been digitised and merged to create a report using the City of Greater Geelong's 'Engage' platform.  For those questions that provided a comments section, each comment was read and considered several times by multiple analysis before being categorised by theme.

Summary of questions asked:

Gender age and suburb demographics.
Which library group participants represent.
What library services people currently use.
What other ways individuals use the library.
How individuals currently travel to their library
Which library will they use following the closures.
What do you anticipate being barriers to accessing alternative libraries branches following closures.

In presenting the key findings, every attempt has been made to categorise the themes logically and impartially.

Key survey findings:

189 people completed the survey.
72 % of respondents were female
42 % of respondents were in the 35-49 age group
Respondents use the library most for borrowing and returning books, followed by WIFI and internet services.
When asked about other ways they use the library the top two responses included a place to connect with others and a free family activity / entertainment, emphasising the library is a strong community connection point
The distance to other libraries was highlighted as the primary barrier for use of other libraries by all three areas.
Walking was the preferred mode of travel for users across all libraries, followed by car.

Results have been presented to each Library Transition Reference Group for consideration.