Volunteers - National Wool Museum

Position description for the National Wool Museum voluntary role.
Position Title: Museum Volunteer - 'Honorary Staff'
Division: City Planning and Economy  
Department: National Wool Museum
Reports To: Programs Manager  
Date: May 2022

The multi-award-winning National Wool Museum (Museum) focuses on the cultural life of Australians as told through the wool, fibre and textile story. Operated by the City of Greater Geelong it is housed within the c1872 landmark Dennys Lascelles Woolstores bridging Central Geelong and the waterfront districts. Since 2010 the Museum has broadened its programming to reflect the Geelong community and changing expectations of visitors. The Museum is fully accredited through the Museum Accreditation Program (MAP) of the Australian Museums and Galleries Association (AMaGA) Victoria. 

  • The Museum Volunteer provides an important part in the provision of this service by: 
    Provide excellence in customer service to visitors. 
  • Offering appropriate information on the Museum’s displays, temporary exhibitions, and the history of the wool, fibre and textiles in the Geelong region. 
  • Work closely with the Museum team to deliver an engaging visitor experience. 

Position responsibilities

The Museum Volunteer will work under supervision on the following tasks: 

Key responsibilities

  1. Interact with National Wool Museum visitors to provide a human face to the museum.
  2. Work closely with staff and other volunteers to ensure visitors enjoy the time they spend in the museum.
  3. Assist visitors in a professional manner and assist in leading groups of visitors through the museum when required (all ages).
  4. Assist in special programs, events and displays.
  5. Retail volunteers assist with stock take, shop displays and customer service.
  6. Collections volunteers assist with documenting, researching and accessing the collection.
  7. Maintain a knowledge of all temporary exhibitions.
  8. Attend National Wool Museum volunteer training, meetings, and information sessions as required
  9. Assist in cleaning and maintaining gallery spaces as required to ensure a positive visitor experience.  
  10. Be an ambassador of the Museum through commitment to the Museum’s aims, principles & values.  
  11. Neat presentation including dress in smart casual attire and wear the Museum’s name badge provided. 
  12. Adhere to National Wool Museum Honorary Staff Procedures, Code of Conduct and Council's policies and procedures relevant to this position 


Our values represent who we are and who we aspire to be. They are the tools to create the workplace culture we want. We are all accountable for this.

  • Respect and encourage each other
  • Create a healthy and safe environment for all
  • Embrace new ideas and better ways to work
  • Make people the centre of our business

Risk Management and Occupational Health & Safety responsibilities

  • Understand and comply with Council OHS policies, procedures and legislative requirements relevant to the position.
  • Perform work in a safe and appropriate manner.
  • Ensure behaviour does not discriminate, bully or harass others.
    Take responsibility for own safety and that of others.
  • Proactively report any incidents, injuries, hazards or unsafe work practices.

The following general physical and functional requirements may apply to this position. Specific physical requirements will be attached if applicable.

  • Manual handling tasks.
  • Prolonged periods of sitting and standing.
  • Dealing with difficult clients and situations.

Key selection criteria

  1. Ability to positively interact with people from a range of age groups, backgrounds and demographics and the ability to provide excellent customer service.  
  2. Good verbal communication, listening and public speaking skills. Ability to gauge the needs and interests of visitors and respond accordingly.  
  3. Ability to attend on rostered day(s) and time(s); available shifts vary due to special programs and events. 
  4. Be able to safely carry out all duties and responsibilities of the role.  
  5. Ability and willingness to work flexibly and cooperatively within a team and respond to guidance from NWM staff. 
  6. Current Working with Children Check (employee or volunteer card).
  7. National Police Check (to be initiated by the City of Greater Geelong) .


8. Experience in a similar role at a cultural institution or previous experience in the wool or textile industry. 

9. Creative skills or wool craft experience. 

10. Fluency in a language other than English and/ or Auslan. 


  • A volunteer commits to a regular shift as set with the Programs Manager during operational hours.  
  • The museum is open 10am – 3pm seven days a week including public holidays except Christmas Day and Good Friday.  
  • A minimum of one shift per week is preferred. The shift length is 2.5 hours long either 10am – 12.30pm or 12.30pm – 3pm.   

Additional information

  • You will need to supply the details of two referees - one personal referee and one professional referee if you have been employed within the last five years. Please supply names and contact details on your application form. 
  • The City of Greater Geelong provides personal injury cover under our Personal Injury Insurance and therefore volunteers can work up to 90 years of age. 
  • Animals and/or children cannot accompany volunteers during their shift unless they are Seeing Eye or Assistance Dogs. 
  • It is vital that volunteers do not discuss their personal issues or home situations with anyone. Any issues regarding your own or a visitor’s health or wellbeing should be reported to your Coordinator. 
  • All volunteers will receive a travel allowance of $5 per shift to contribute to parking expenses.   

Training and additional requirements 

  • All volunteers are required to complete induction training and a site visit prior to beginning their volunteer role. Volunteers will gain an understanding of NWM’s mission and goals so they can become a valuable representative of NWM. 
  • From time-to-time Museum Volunteers will be required to acquire new skills to fulfil their role. Volunteers are expected to show a willingness to participate in any training and learning that supports the provision of new skills & knowledge. 

How to apply

Applications for this position should be submitted using our on-line form:

Register to become a volunteer 

Need to know more...

If you require further information regarding this position, please contact the Education and Public Programs Office at the National Wool Museum on 03 5272 4701.

Privacy statement

The collection and handling of personal information is carried out in accordance with our Privacy Policy.

Page last updated: Friday, 13 May 2022