Volunteers - National Wool Museum

Position description for the National Wool Museum voluntary role.
Position Title: Museum Volunteer - 'Honorary Staff'
Division: Investment and Attraction
Department: National Wool Museum
Reports To: Education and Public Programs Officer
Date: June 2016

Geelong is a city synonymous with wool and the wool industry – sheep farming began here in 1835 and the first of many woollen mills opened here in 1868. For many years the city was known as the 'wool centre of the world'. Two hundred years later, in 1988, the National Wool Museum was established as Australia’s only comprehensive museum of wool. The Museum presents both the timeless Australian story of wool, combined with an exciting and changing program of contemporary exhibitions.

The Museum Volunteer provides an important part in the provision of this service by:

  • Provide excellence in customer service to visitors.
  • Offering appropriate information on the National Wool Museum displays, temporary exhibitions and the history of the Wool Industry in the Geelong region.
  • Work closely with the National Wool Museum team to deliver an engaging visitor experience.

Position Responsibilities

Key Responsibilities

  1. Interact with National Wool Museum visitors to provide a human face to the Museum.
  2. Work closely with staff and other volunteers to ensure visitors enjoy the time they spend in the Museum.
  3. Assist visitors in a professional manner and assist in leading groups of visitors through the Museum when required (all ages).
  4. Assist in special programs, events and displays.
  5. Retail volunteers assist with stock take, shop displays and customer service.
  6. Collections volunteers assist with documenting, researching and accessing the collection.
  7. Maintain a knowledge of all temporary exhibitions.
  8. Attend National Wool Museum volunteer training, meetings, and information sessions as required
  9. Assist in cleaning and maintaining gallery spaces
  10. Adhere to National Wool Museum Honorary Staff Procedures, Code of Conduct and Council's policies and procedures relevant to this position.


Our values represent who we are and who we aspire to be. They are the tools to create the workplace culture we want. We are all accountable for this.

  • Respect and encourage each other
  • Create a healthy and safe environment for all
  • Embrace new ideas and better ways to work
  • Make people the centre of our business

Risk Management and Occupational Health & Safety Responsibilities

  • Understand and comply with Council OHS policies, procedures and legislative requirements relevant to the position.
  • Perform work in a safe and appropriate manner.
  • Ensure behaviour does not discriminate, bully or harass others.
    Take responsibility for own safety and that of others.
  • Proactively report any incidents, injuries, hazards or unsafe work practices.

The following general physical and functional requirements may apply to this position. Specific physical requirements will be attached if applicable.

  • Manual handling tasks.
  • Prolonged periods of sitting and standing.
  • Dealing with difficult clients and situations.

Key selection criteria

  1. Good communication skills and an interest in people and the history of Geelong.
  2. Pleasant personality and good personal presentation.
  3. Ability to attend on rostered day(s) and time(s); available shifts vary.
  4. Be able to safely carry out all duties and responsibilities of the role.
  5. Current Working with Children Check.
  6. Experience in the wool or textile industry would be an advantage.
  7. Creative skills or wool craft experience would be an advantage.


  • A volunteer commits to a regular shift as set with the Education and Public Programs Officer.

Additional information

  • You will need to supply the details of two referees - one personal referee and one professional referee if you have been employed within the last five years. Please supply names and contact details on your application form.
  • The City of Greater Geelong provides personal injury cover under our Personal Injury Insurance and therefore volunteers can work up to 90 years of age.
  • Animals and/or children cannot accompany volunteers.
  • It is vital that volunteers do not discuss their personal issues or home situations with anyone. Any issues regarding your own or a visitor’s health or wellbeing should reported to your Coordinator.

How to apply

Applications for this position should be submitted using our on-line form:

Register to become a volunteer 

Need to know more...

If you require further information regarding this position, please contact the Education and Public Programs Office at the National Wool Museum on 03 5272 4701.

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Page last updated: Thursday, 2 July 2020