Change your residential or mailing address

You can change your mailing address with us using a number of different methods.

When you request that we change your residential or mailing address online, you will need to:

  • tell us your date of birth (for verification purposes)
  • provide your new:
    • residential address
    • mailing address (if different)
  • provide the addresses of your rated properties
  • tell us:
    • your contact phone numbers
    • details of who is also affected by these changes
  • provide details of animals affected by these changes
  • add any further comments
  • tell us:
    • your name
    • your contact email or phone number and
  • if these changes relate to a business or company, upload a confirmation letter on business letterhead.

Request change of residential or mailing address

Or you can choose one of these three alternative methods:

  1. in person: at any of our Customer Service Centres
  2. over the phone: 03 5272 5272 we will require some personal details to make these changes.
  3. offline: please print the form below

All requests for company changes of address must be in writing, preferably on company letterhead.

Page last updated: Thursday, 12 August 2021