Change your residential or mailing address

When you request that we change your residential or mailing address online, you will need to:

• tell us your date of birth (for verification purposes)
• provide your new:
• residential address
• mailing address (if different)
• provide the addresses of your rated properties
• tell us:
• your contact phone numbers
• details of who is also affected by these changes
• provide details of animals affected by these changes
• add any further comments
• tell us:
• your name
• your contact email or phone number and
• if these changes relate to a business or company, upload a confirmation letter on business letterhead.

Or you can choose one of these four alternative methods:

1. in person: at any of our Customer Service Centres
2. over the phone: 03 5272 5272 we will require some personal details to make these changes
3. email [email protected] with your request
4. offline: please print the form below