Change your residential or mailing address

You can change your mailing address with us using a number of different methods.

When you request that we change your residential or mailing address online, you will need to:

  • tell us your date of birth (for verification purposes)

  • provide your new:

    • residential address

    • mailing address (if different)

  • provide the addresses of your rated properties

  • tell us:

    • your contact phone numbers

    • details of who is also affected by these changes

  • provide details of animals affected by these changes

  • add any further comments

  • tell us:

    • your name

    • your contact email or phone number and

  • if these changes relate to a business or company, upload a confirmation letter on business letterhead

Request change of residential or mailing address  

Or you can choose one of these three alternative methods:

  1. In person: at any of our Customer Service Centres

  2. Over the phone: 03 5272 5272 – we will require some personal details to make these changes. 

  3. Offline: please print the form below

All requests for company changes of address must be in writing, preferably on company letterhead.

Page last updated: Tuesday, 6 June 2017