Transport, information and services guide

This information guide is designed to give some ideas about transport and community information and services.

This information is current as at February 2018.

Please consult individual services or their websites for accurate and up-to-date information.

Travellers Aid Australia (TAA)
Provides support, advice and assistance to the travelling public with special requirements and to those in emergency situations.

Travellers Aid offers transport information, luggage storage and meeting rooms for use by community groups, at three locations in Melbourne.
Level 3, 225 Bourke Street
03 9654 2600
Southern Cross Station
03 9670 2072
Flinders Street Station:
03 9610 2030
TAA Medical Companion Service
Trained volunteers meet regional Victorians at Southern Cross or Flinders Street stations or bus terminals and accompany them to medical appointments in Metropolitan Melbourne and back again.

This is a free service.
1300 700 399
Victorian Patient Transport Assistance Scheme
For medical or dental appointments. Eligibility:
  • Live in Department of Health Rural Region
  • Current referral to the nearest specialist
  • Travel of 100 kilometres (one way) from your home to specialist
  • Costs may also be claimed by carer/companion and for accommodation
Application forms are available from doctors, the Department of Human Services.
Public Transport Victoria
For information on Myki, timetable information, journey planning and bookings. 1800 800 007
If you are travelling with a mobility aid, contact V/Line 24 hours prior to travel to arrange accessible transport. 1800 800 007
or TTY:
03 9619 2727
Pensioners, Seniors and Health Care Card holders are entitled to concessions on public transport.
Red Cross Transport
Transport to medical appointments.

For people who have no other access to private or public transport. Clients need a doctor’s referral.
03 5223 8700
Companion Card
Travel is free on all Victorian public transport services for the person accompanying the holder of a Companion Card. 1800 650 611
Department of Veteran’s Affairs
Holders of Repatriation Health Cards may be able to claim travel costs for medical appointments and/or accommodation and meals if required to stay away from home for treatment. 1800 550 254
Many regional and metropolitan hospitals have links with low-cost accommodation. Contact the Social Worker at the hospital for further information.
Disabled (Accessible) Parking Permits
Free of charge to eligible individuals and organisations. Application forms available below or from doctors
City of Greater Geelong Community Buses
Available for hire by non-profit, volunteer-run, incorporated community groups. 03 5272 5272

Page last updated: Tuesday, 31 August 2021