Swim Sport & Leisure communications

Our digital services will now be provided by Swift Digital, an Australian organisation that follows the leading Australian security and data protection standards. We conducted extensive evaluation and research when selecting Swift Digital. The process included the completion of a Privacy Impact Assessment, in accordance with the recommendation of the Office of the Victorian Information Commissioner.

This new system will improve how we manage your membership and communicate with you about member offers and centre updates, all in a safe and secure way. The system will also allow you to make bookings online and update your own contact information, making it easier for you to enjoy your Swim Sport & Leisure membership.

All Swim Sport & Leisure member data stored with Swift Digital will stay on shore, in Australia, and be handled in compliance with the Privacy and Data Protection Act 2014 (Vic).

Data that is stored will be limited to current members’ data and only information that is required to maintain and manage your membership (such as name and email address), no medical, health or payment details will be transferred.

With the use of Swift Digital’s platform, we can enhance and improve our Swim Sport & Leisure services in a more user-friendly offering, in a safe and secure way.

We commenced use of this service as of 1 January 2021.

Further information will be mailed directly out to all our current members.

To make sure you are receiving updates and information from Swim Sport & Leisure please update your details on our update your details page.

Please see the below Frequently Asked Questions for more information or get in contact with us at: [email protected].

Frequently asked questions

Please see the below for more information in regards to this change, if you still have any questions please contact us at [email protected]

Will data be hosted securely?
Yes, all data will be hosted securely within Australia and will be handled in compliance with the Privacy and Data Protection Act 2014 (Vic). 

Will my data be safe?
All data will be securely hosted by servers in Australia and will be handled in compliance with the Privacy and Data Protection Act 2014 (Vic).

Can I opt not to have my details shared?
In order to manage and administer your membership, we need to store limited personal information in a database. Our provider hosts all data securely in Australia and will handle it in compliance with the Privacy and Data Protection Act 2014 (Vic).

Contact us at [email protected] if you do not wish to receive e-communications from us.

What personal information will be transferred?
We limit the transfer of personal data to only those details required to manage your membership, such as:

• name
• email address
• mobile number
• date of birth
• centre details
• membership type and details.

Please be assured that no medical, health or payment details will be transferred.

What if I don’t want to receive emails or updates from you?
You will easily be able to unsubscribe from communications by following the prompts at the bottom of any email you receive.

What if my contact details are incorrect?
You can update your details on our update your details page.