Membership policy, terms and conditions

These terms apply to your Swim Sport & Leisure membership signed from 11 July 2022 and form part of the conditions of entry.

All terms and conditions have been created to ensure the safety and enjoyment of patrons at all times. These also ensure fair and equitable conditions for all using our centres.

Please discuss these terms and conditions with any Swim Sport & Leisure staff member if you require advice, guidance or clarification. We ask that you make every effort to familiarise yourself with this information and refer to it when required.

View terms and conditions on memberships signed:


Membership options 

Membership provides reciprocal access to all Swim Sport & Leisure centres. Memberships are non-transferable. Please be sure to choose a membership option that best suits your circumstances:

Adult - for adults 18 years and over who do not hold a concession card.

Aquatic Only –  access to pools, spas, saunas and aqua classes only. Available for adult, concession and family membership types.

Active Adult - the Active Adult membership is designed specifically for adults aged 55 years and older. Active Adult members may access centres between 8:00am and 4:00pm Monday to Friday, and any time on weekends and public holidays.

Concession - Concession members are required to hold a current Blue Pension Card, DVA Gold Card, apprenticeship identification or a full time Student Card. Relevant, current ID will need to be presented at time of joining and may be requested at any time to prove eligibility for ongoing concession membership rates.

Family - Family Membership is available to two adults and any amount of fully dependent children up to 18 years of age living at the same address.

Corporate Adult or Family - Corporate Memberships apply to staff of any workplace that joins five or more staff as members. Proof of employment must be provided. Family Membership conditions outlined above apply to the Corporate Family Membership.


Payment

Payment for your membership is accepted as a fortnightly debit: membership payments are made in advance for the coming fortnight from a nominated bank account or credit account (Visa Card or Mastercard). At the time of sign-up and before you access our Centres, you must pay the applicable joining fee in full.

You must authorise our payment services provider to debit membership fees from your credit card, debit card or bank account in accordance with this Membership policy, terms, and conditions. If we change our payment services provider, we may arrange for your payment authorisation to be transferred. 


Suspending your membership

In line with our Membership Policy, the following terms and conditions apply when suspending a Swim Sport & Leisure membership:

  • Suspension requests for direct debit memberships must be submitted at least one fortnight ahead of suspension start date.
  • All suspension applications other than for medical reasons must be in multiples of fortnights.
    Suspension durations are for a minimum of two weeks and a maximum of six months in total per year of membership.
  • Suspension for medical reasons is in weekly blocks and may be backdated with a valid medical certificate. Medical suspensions are in addition to the standard suspension allowance.
  • When suspending a Family Membership, the suspension will apply to all family members.
  • Your Swim Sport & Leisure membership access will resume on the return date specified on your suspension form. Direct debit payments may recommence prior to this date should a pro rata payment be required.
  • Your nominated bank account or credit card will be debited on the anniversary of your joining date each fortnight.

Cancelling a membership

In line with our Membership Policy, the following terms and conditions apply when cancelling a Swim Sport & Leisure membership:

  • A cooling off period of seven days applies from the date of joining.
  • One fortnight’s notice is required to cancel all Direct Debit memberships and City of Greater Geelong Corporate Payroll memberships.
  • City of Greater Geelong Corporate Payroll members are required to complete a Payroll Deduction Form in addition to this form.

Membership modifications

Forms for you to make changes to your membership details (including contact details and direct debit account information) are available from reception staff at all centres.

Please note: changes to membership and banking details will need to be submitted at least one fortnight before your next scheduled debit. Changes to your contact details only may be made online.


Membership card

Your personalised membership identification card must be presented at each visit to gain entry to our facilities. These membership cards are not transferable.

A small fee will be charged for the replacement of a lost membership card.


General expectations

Around our gyms, group exercise rooms and common areas:

  • Please wear closed-toe shoes for the gym and group exercise classes, and suitable clothing for any other planned activity.
  • Bring water and a towel to your sessions. In the gym, patrons aged 12-15 must be accompanied by someone over the age of 16. Patrons aged over 16 can use the gym independently.
  • Patrons aged over 12 can attend Group Exercise, Aqua Aerobics classes and MOTIVATE sessions independently. Medical clearance may be required. Staff will advise if relevant to you.
  • It is recommended that Gym equipment is used after demonstration by a qualified gym instructor.
  • Consider using lockers where available as staff cannot be held responsible for loss or damage of any personal items.
  • Please arrive 10 minutes prior to group exercise class commencement. Late entry to classes will not be permitted for safety reasons.
  • Smoking and the consumption of alcohol within our centres and on our grounds is not permitted.
  • No glass is permitted within the centres around pools, spas, saunas and water play areas.
    We are an accredited Watch Around Water facility meaning there are guidelines that must be followed when visiting our pools.
  • Please refer to our Conditions of Entry, pool signage or speak to any staff member if you have any questions.

Privacy and communications

We may use marketing, sales and customer relationship management software and services provided by a third-party service provider. You agree that we may transfer personal information outside Victoria to our service provider(s) who will hold that information within Australia.

We will comply with the Privacy and Data Protection Act 2014 (Vic) in transferring your personal information outside Victoria.


Management reserves the right to:

  • Cancel your membership and refuse entry to any person not adhering to our Swim Sport & Leisure Membership Terms and Conditions.
  • Close any facility, or part of, at any time for urgent maintenance or upgrades. Every effort will be made to communicate closure to members.

Change to fees or membership policy, terms and conditions

We may change our fees or this Membership policy, terms and conditions at any time.

If a change takes effect during your current membership term, we will provide you with at least 28 days’ written notice to your last known email address, phone number or postal address.

We may change the conditions of entry or rules at a Centre, opening hours, program timetables, equipment and services at any time.





Page last updated: Tuesday, 12 July 2022

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