Tickets are required for attending shows and events at the Potato Shed unless specified otherwise.
Tickets for all Potato Shed shows can be:
Online tickets can be printed at home or sent directly to your mobile.
Telephone bookings and in person can be collected from the Potato Shed on the day of the performance.
The Potato Shed Box Office is located in the foyer to your left as you enter the facility and is open Monday to Friday from 10:00am to 4:00pm.
The Box Office is also open one hour before scheduled performances.
You can contact the Box Office via the phone.
Ticketing Policy - Potato Shed
Each ticket that you purchase is a license to attend a
particular event and is subject to the additional terms set forth on that
Our ticketing agency acts as an agent for those who are
promoting, presenting, hosting or otherwise providing the events for which you
purchase tickets. As such, except as specified in these terms and conditions,
we will not be held personally liable for any dispute over an event or a ticket
If you are using a ticketing
agency site to purchase a ticket for an event that is located in Australia,
then you will be contracting with that ticketing agency as agent for the
event organiser (and the tickets will be sent from Australia), regardless of
whether you are located in Australia or elsewhere.
Details for a particular
event can be obtained from the event organiser. Each ticket is issued subject
to the terms and conditions of the event organiser and/or venue at which
the relevant event is held. Full details are normally available on the event
website or at the venue.
Pricing and Availability
Our ticketing agency sells tickets on behalf of the event
organiser, which means our ticketing agency does not set the ticket prices or
determine seating layouts.
Tickets are generally sold
through several distribution points, including online, contact centres, outlets
and box offices. Most distribution points generally access the same ticketing
system and inventory. Therefore, tickets for popular events may sell out
tickets may be available prior to the event. However, our ticketing agency does
not control this inventory or its availability.
Occasionally, events are cancelled or postponed by the event
organiser due to weather conditions or other situations which may affect the
performers, staff or audience. If an event is cancelled, please contact our
ticketing agency or venue for information on receiving a refund.
Unless indicated otherwise in
relation to a particular event, if an event is cancelled or rescheduled, ticket
purchasers will be offered seats at any rescheduled event up to the face value
of the original tickets or, if the ticket purchaser is unable to attend the
rescheduled event or the event is not rescheduled, a refund.
Refunds for tickets purchased
prior to the date of the original event will be given up to the amount paid for
the tickets (including per transaction handling fees) but will normally exclude
any delivery fees paid in respect of the tickets
Depending on the
circumstances in each case, a partial refund may be given where one day of a
multi day event is cancelled. Contact our ticketing agency or venue for exact
instructions if an event is cancelled or rescheduled. Please make sure to
include/provide your order number so we can expedite your refund (if
applicable). If you purchased a ticket at a retail outlet, you will need to
return the ticket directly to that retail outlet.
It is your responsibility to ascertain whether an event has been
cancelled and the date and time of any rearranged event. If an event is
cancelled or rescheduled, our ticketing agency will use reasonable endeavours
to notify ticket purchasers of the cancellation once we have received the
relevant authorisation from the event organiser. We do not guarantee that
ticket purchasers will be informed of such cancellation before the date of the
Presenters generally reserve the right to add, withdraw or
substitute such artists and vary advertised programs, seating arrangements and
Refunds, Exchanges and Replacement Tickets
Before purchasing tickets, carefully review the event and seat
selection details. Our ticketing agency does not issue an exchange or refund
for a lost, stolen, damaged or destroyed ticket (including where a ticket does
not arrive in the mail) unless:
- our ticketing agency can identify at the venue the
actual seat corresponding to the ticket for that event, or in the case of
a general admission ticket, our ticketing agency is able to identify
(acting reasonably )and cancel the relevant ticket, and
- you give our ticketing agency a reasonable amount of
notice ahead of the event that the ticket has been lost, stolen, damaged
or destroyed, in which case our ticketing agency will issue a replacement
ticket to you for a reasonable administration fee.
A change in personal
circumstances does not entitle a ticket holder to return or exchange a ticket.
Subject to any statutory
rights of refund (including, without limitation the provisions of the
Australian Consumer Law), if an event takes place then generally there is no
right to a refund or exchange, including where a ticket holder cannot attend
because of adverse weather conditions.
COVID - 19 Specific Conditions of Entry
acknowledge that the event may be scheduled to be held, or will be held, during
a time at which one or more Government directions or regulations may be in
force regarding the number of persons attending an event (or the holding of the
event itself). If that is the case, then the number of persons permitted to be
in or around the Venue may be affected, resulting in the Seller (or Ticket
agency, on behalf of the Seller) being required to or deciding to:
- Cancel or postpone the event
- Reduce the number of persons who may attend the event
- Change your seating allocation and / or
- Change any standing or seating configurations for attendance at the event
in which case you may receive a refund in accordance with these
Terms and Conditions of Sale, or the COVID-19 Refunds and Exchanges Terms and
Conditions, as the case may be.
You agree to comply with all Government directions, orders and
regulations relevant to attending live events, which may be in place at the
time of the event.
If you are attending the event as part of a group, as the
primary ticket purchaser, you are responsible for knowing the contact details
of all attendees in your group. In the event you are contacted directly by the
Government, including the Department of Health for the purposes of contact
tracing, you must:
- Make the contact details of your group available to the Government (If you have the consent of each group member to do so) or
- Contact each member of your group, and request that they provide their contact details to the Government directly.
All attendees in your group, including yourself, must commit to
stopping the spread of COVID-19. If at the time of the event, either you, or
any other members of your group are feeling unwell or are subject to a self-quarantine
or self-isolation period, you agree not to attend the event. If you do attend
the event, you agree to assume all risk associated with COVID-19.
Billing information confirmation
Orders are processed only after a billing address and other
billing information has been verified.
Occasionally, we receive incorrect billing or credit card
account information for a ticket order that can delay processing and delivery.
In these cases, our ticketing agency customer service will attempt to contact
you using the information provided at the time of purchase.
If our ticketing agency is unable to reach you after its initial
attempt, we may cancel your order and may sell your tickets to another
Delivery of ticket sand venue pick up
If you have selected delivery through the mail (if applicable),
please allow at least 14 days after your order is made to receive your tickets.
Our ticketing agency sends tickets to the billing address of the
charge card holder. Occasionally, we receive incorrect billing or credit card
account information for a ticket order that can delay processing and delivery.
Tickets delivered through venue pick up are typically available
one hour prior to the event start time. You will need to present your
confirmation number, the credit card used to purchase tickets and picture
Some events do not have venue pick up (in this case you will not
get venue pick up as a delivery option when ordering tickets).
Pricing and other errors
If you are able to order a ticket before its scheduled on-sale
or presale date or you are able to order a ticket that was not supposed to have
been released for sale, then our ticketing agency will have the right to cancel
that ticket (or the order for that ticket) and refund to you the amount that
you paid. This will apply regardless of whether because of human error or a
transactional malfunction of our ticketing agency site or other ticketing
agency operated system.
If our ticketing agency discovers an error in the price of
tickets you have ordered (regardless of the source of that error, and whether
it was an error in a price posted on our ticketing agency site or otherwise
communicated to you), our ticketing agency will inform you as soon as possible
and give you the option of reconfirming your order at the correct price (and
credit or debit your account as applicable) or cancelling your order.
If we are unable to contact you, you agree that we may treat the
order as cancelled. If you choose to cancel after you have already paid the
incorrect ticket price for the tickets, you will receive a full refund from us.
Limitation of liability
To the extent permitted by law (including, without limitation
the Australian Consumer Law), neither the event organiser, venue or ticketing
agency shall have any liability to you beyond the face value of the ticket
purchased plus any relevant per transaction handling fee and delivery fee.
Neither the event organiser, venue nor ticketing agency shall be
liable for any loss of enjoyment or wasted expenditure.
Personal arrangements including travel, subsistence and
accommodation relating to the event which have been arranged by you are at your
The event organiser, venue and ticketing agency accept no
responsibility for any personal property. This provision does not affect your
rights or remedies in relation to any Consumer Guarantee that may be applicable
to the event organiser's or ticketing services.
Injury at events
To the extent permitted by law, our ticketing agency disclaims
all liability for any injuries caused at an event.
By purchasing a ticket through our ticketing agency, you
acknowledge and accept these terms and conditions in your personal capacity and
on behalf of any accompanying minor.
You assume all risks which are incidental to the event for which
the ticket you have purchased is issued, whether before, during or after the
event. Our ticketing agency, in acting as agent for the event organiser, will
not be liable for any obligations owed by the event organiser to you as a
Licence, ejection and cancellation, no redemption value
The event organiser reserves the right, without refund of any
amount paid, to refuse admission to, or eject, any person whose conduct the
event organiser or their agents, employees or contractors deems to be
disorderly, who uses vulgar or abusive language or who otherwise fails to
comply with the event organiser’s or the venue's terms and conditions.
Breach of any such terms and conditions will terminate your
revocable licence to attend the event without refund or compensation. A ticket
is a revocable licence and admission may be refused upon refunding the ticket's
face amount. A ticket is not redeemable for cash.
All patrons attending an event must hold a valid ticket for that
event. Late arrivals to an event may result in non-admittance until a suitable
break in the performance.
Recording, transmission and exhibition
Cameras, video and audio recorders, mobile phones and pagers may
not be permitted in certain events. event organisers request that all pagers
and mobile phones be turned off before entry. If you do not do so, you may be
removed from the event without refund or compensation.
You agree not to record or transmit, or aid in recording or
transmitting, any description, account, picture, or reproduction of the event.
You grant permission to the event organiser to utilise your
image, likeness, actions and statements in any live or recorded audio, video,
or photographic display or other transmission, exhibition, publication or
reproduction made of, or at, the event (regardless of whether before, during or
after the event) in any medium or context without further authorisation or
You are subject to search
You may be requested to submit yourself and your belongings to a
search on entry to an event for which you have purchased a ticket.
purchasing a ticket from our ticketing agency, you consent to such searches and
waive any related claims that may arise (to the extent permissible by law).
If you withdraw your consent to such searches, you may be denied
entry to the event without refund or other compensation. event organiser rules
may prohibit certain items from being brought into the premises, including
without limitation, alcohol, drugs, controlled substances, cameras, recording
devices, bundles and containers. Such items may be confiscated and neither Our
ticketing agency, event organiser nor the venue accept any responsibility for
Unlawful re-sale of tickets, commercial purposes
There are laws in place in certain states that prohibit resale
of tickets to certain events or limit the prices at which they may be resold.
As a ticket purchaser, you are responsible for complying with any such laws.
Please also check when booking for any event-specific terms
imposed by an event organiser that may limit your rights to resell a ticket.
A ticket shall not be used for advertising, promotions, contests
or sweepstakes, unless formal written authorisation is given by the event
organiser, provided that even if such consent is obtained, use of our ticketing
agency trademarks and other intellectual property is subject to our ticketing
agency’s express consent.
Keeping tickets safe
Please ensure that upon receipt of your tickets that they are
kept in a safe place. To safeguard your tickets you may if applicable choose to
have them sent by registered post at an additional cost. Allow 14 days delivery
time for this method.
Tickets sent by normal mail or express delivery cannot be traced
and no responsibility will be taken for tickets sent by this method.
Alternatively your tickets may be collected from the venue on
the day of the performance. Please check box office operating hours. In some
instances where a venue collection is not available, alternative arrangements
may be offered. Please check the purchase page for that event.
Additional terms may also apply
Details of all successful and completed ticket purchase orders
are sent to the purchaser (in the form of a confirmation page or email) with a
If you do not receive confirmation number after submitting
payment information, or if you experience an error message or service
interruption after submitting payment information, it is your responsibility to
confirm with our ticketing agency whether or not your order has been placed.
Only you may be aware of any problems that may occur during the
purchase process. Our ticketing agency will not be responsible for losses
(monetary or otherwise) if you assumed that an order was not placed because you
failed to receive confirmation.
The price shown for tickets on our ticketing agency site
includes GST and, where applicable, per ticket fees and a payment processing
fees of the ticket price, but excludes fees that are calculated on a per
transaction basis. Per transaction fees are added to the final total of your
order. The payment processing fee applies to purchases by credit card, debit
card or gift card on selected events. The payment processing fee includes (but
is not limited to) credit and debit card fees and expenses, administration and
associated infrastructure costs.
The fees calculated on a per transaction basis are handling fees
and delivery fees. Handling fees cover the costs of providing ticketing
services, including things like infrastructure costs and operating an internet
Handling fees vary depending on the event and are agreed between
the relevant event organiser and The Ticketing Provider.
The delivery fee depends on which delivery option/s are
available and selected by you at checkout.
Delivery options that normally attract delivery fees include
Express Mail, Registered Post, International Airmail and International Express.
The delivery options that attract delivery fees for an event and the applicable
fee for each option, are displayed on our ticketing agency Site.
Tickets per customer
When purchasing tickets on our ticketing agency site, you may be
limited to a specified number of tickets for each event (also known as a
"ticket limit"). This amount is included on the unique event page and
is verified with every transaction. This policy is in effect to discourage
unfair ticket buying practices.
All ticket prices for events that occur in Australia are stated
in Australian dollars (AUD). Our ticketing agency site allows several methods
Law and Jurisdiction
The provisions of this Purchase Policy are governed by the laws
Contact us by phone
For any group bookings or for any assistance with accessible seating our contact number is 03 5251 1998.