Apply for a pet registration refund

If your pet passes away before the start of January, you may be eligible for a full or partial refund.

Our refund date periods are:

  • Full refund: 10 April - 30 September
  • Half refund: 1 October - 31 December
  • No refund: 1 January - 9 April

Refunds are made via direct credit to your bank account.

Apply for a pet registration refund

You will not be eligible for a refund if you are moving away from the city unless your pet has passed away.

You can transfer your pet’s registration to your new council for the remaining period of your current registration.

Page last updated: Tuesday, 8 March 2022