New digital service provider for City Swim Sport and Leisure members

Thursday, 10 December 2020

The City has engaged Australian organisation Swift Digital to deliver digital communications for Swim Sport and Leisure members from 1 January 2021.

This new system will enable the City’s Leisure Services team to communicate digitally with members about offers and centre updates, in a safe and secure way.

The system will also allow members to make bookings online and update their own contact information, making Swim Sport & Leisure membership easier and more convenient.

The City’s Director of Community Life, Robyn Stevens said the new system would greatly improve the service level for Swim Sport and Leisure members.

“The ability to book online and receive information digitally is the preference for most of our members, so we look forward to being able to deliver these options from next year,” Ms Stevens said.

In response to community feedback and privacy concerns in early 2020, the City deferred plans for a new Swim Sport and Leisure digital communications service provider, in order to further investigate secure digital service providers.

Swift Digital strictly follows Australian security and data protection standards, using processes and controls that align with Australian industry best practice.

All data stored will stay on shore in Australia and will be handled in compliance with the Privacy and Data Protection Act 2014 (Vic). Data that is stored will be limited to information that is required to maintain and manage memberships, such as name and email address.

“Our members can be assured that our service provider is an Australian organisation that uses processes and controls that meet Australian industry best practice,” Ms Stevens said.

“The introduction of this new system is part of our commitment to continually seek to enhance our services for Swim Sport & Leisure members.”

For more information about Swift Digital, please visit

Further information will also be directly mailed to all current members.

Page last updated: Thursday, 10 December 2020