Information for residents impacted by the severe weather event

Thursday, 21 May 2020

The severe weather incident that occurred in Waurn Ponds and Mount Duneed at approximately 1:00am on Wednesday 20 May 2020 has had a significant impact on many people in our community. By 4:00pm on Wednesday, we were aware of over 40 homes with major roof damage and others with severe structural damage.

Your safety following this severe incident is a priority for the City as well as Victoria Police, State Emergency Services and the Country Fire Authority and we have worked together since the event occurred to ensure residents’ safety. 

The Metropolitan Fire Brigade have also assisted with drone footage of the area which has helped with research and response. Our building surveyors have been inspecting damage and our street sweepers were present early on Wednesday to clear debris. 

To further assist with clearing debris from affected properties, a scheduled waste collection will occur next week. 


Victoria Police have implemented an increased police presence in the affected zone with a car and two officers in the area overnight on Wednesday and the same arrangement is in place today following a change of shift early in the morning. This arrangement will be reviewed by Victoria Police daily. 

If you are concerned about safety or suspect criminal activity, please call or visit Waurn Ponds Police station. 

In an emergency, please do not hesitate to call 000.

You are encouraged to seek advice from your insurer or landlord with any general concerns you have about securing your property during this time. 

Emergency accommodation

Some properties are severely damaged. If your property is uninhabitable, you are encouraged to stay with family or friends where this is possible or arrange emergency accommodation through your insurance company.

If neither of these options is possible, please call the City on 03 5272 5272 (8:00am to 5:00pm, Monday to Friday) or email: [email protected] to discuss your circumstances.

Financial assistance

For information about emergency financial assistance, please call the Centrelink emergency recovery line: 180 22 66. 

Compassionate care

This severe weather event has been unexpected and stressful.  For referrals to free confidential counselling, please call the City on 03 5272 5272 (8:00am to 5:00pm, Monday to Friday) or email: [email protected] to access this service.

Legal supports

Building surveyors

  • If you require a property assessment for safety 5272 5272.
  • If you have any other inquiries,  please call the City on 03 5272 5272 (8:00am to 5:00pm, Monday to Friday) or email: [email protected].

Page last updated: Wednesday, 27 May 2020