City will change the way it delivers customer services and close a number of
facilities from the close of business Wednesday 18 March until 1 April, as part
of a proactive response to the evolving coronavirus (COVID-19) situation.
support the important directive to reduce social contact in an attempt to
prevent the local spread of coronavirus.
To help slow
the spread of the virus, minimise impacts on the community and protect the
provision of critical services, the City has decided to close public access to:
tenants will continue to have access to the listed facilities.
The City will
continue to provide general customer service, but will no longer offer the
services over the counter.
services will now be offered by phone and online:
- Customer Service - including
building services and statutory planning services; and
- Visitor Information Centres.
about the impact on these services will be reviewed by the end of March.
Swim, Sport and
Leisure memberships will be immediately suspended.
action in is line with the declaration of a State of Emergency in Victoria by
the Victorian Government on Monday.
decisions are being guided by health advice and our Influenza Pandemic Response
The plan has
been recently updated in accordance with the State’s plan and with
consideration to coronavirus (COVID-19).
actions regarding the City’s services and facilities will be reviewed as more
information comes to hand.
The City has
established a ‘Coronavirus Support’ page, which includes information and
details on the impacts to events, facilities and City services across the
advice and resources regarding coronavirus (COVID-19) can be found at www.dhhs.vic.gov.au/coronavirus
Greater Geelong Mayor Stephanie Asher
This is an
unprecedented move, but it is vital that we aim to ‘flatten the curve’ and
minimise the spread of the outbreak. We appreciate
the inconvenience to our community members and recognise that the disruptions
are not ideal. However, all of
our decisions are focused around doing what is best for the health of our
community, volunteers and employees.
considering a number of measures to support our community and businesses in the
municipality. We will keep a
regular stream of information about how we can help and what changes are being
put in place. We greatly
appreciate the support and community effort to address the pandemic.
CEO Martin Cutter
the uncertainty of this rapidly changing issue, we will continually review
these measures and their required duration. The
community can be assured that we have robust plans in place to continue
providing critical services to those in need.