Coronavirus (COVID-19) response

Tuesday, 17 March 2020

The City will change the way it delivers customer services and close a number of facilities from the close of business Wednesday 18 March until 1 April, as part of a proactive response to the evolving coronavirus (COVID-19) situation.

The measures support the important directive to reduce social contact in an attempt to prevent the local spread of coronavirus.

To help slow the spread of the virus, minimise impacts on the community and protect the provision of critical services, the City has decided to close public access to:

Employees and tenants will continue to have access to the listed facilities.

The City will continue to provide general customer service, but will no longer offer the services over the counter.

The following services will now be offered by phone and online:

  • Customer Service - including building services and statutory planning services; and
  • Visitor Information Centres.

The decision about the impact on these services will be reviewed by the end of March.

Swim, Sport and Leisure memberships will be immediately suspended.

The City’s action in is line with the declaration of a State of Emergency in Victoria by the Victorian Government on Monday.

The City’s decisions are being guided by health advice and our Influenza Pandemic Response Plan 2020.

The plan has been recently updated in accordance with the State’s plan and with consideration to coronavirus (COVID-19).

Potential actions regarding the City’s services and facilities will be reviewed as more information comes to hand.

The City has established a ‘Coronavirus Support’ page, which includes information and details on the impacts to events, facilities and City services across the region.

Health-related advice and resources regarding coronavirus (COVID-19) can be found at

Greater Geelong Mayor Stephanie Asher

This is an unprecedented move, but it is vital that we aim to ‘flatten the curve’ and minimise the spread of the outbreak. We appreciate the inconvenience to our community members and recognise that the disruptions are not ideal. However, all of our decisions are focused around doing what is best for the health of our community, volunteers and employees.
We are considering a number of measures to support our community and businesses in the municipality. We will keep a regular stream of information about how we can help and what changes are being put in place. We greatly appreciate the support and community effort to address the pandemic.

CEO Martin Cutter

Given the uncertainty of this rapidly changing issue, we will continually review these measures and their required duration. The community can be assured that we have robust plans in place to continue providing critical services to those in need.


Page last updated: Wednesday, 18 March 2020