2018 Community Satisfaction Survey results released

Tuesday, 3 July 2018

The State Government has released the results of the 2018 community satisfaction survey.

Over the past year the City of Greater Geelong has shown improvement across most performance measures, including community consultation, advocacy, making community decisions, sealed local roads and overall council direction.

Performance measures
CoGG 2018 index score
CoGG 2017 index score
Percentage of people who rated service as very good, good or average
Overall performance
54
55
80%
Community consultation
50
47
66%
Advocacy
51
45
63%
Making community decisions
53
48
68%
Sealed local roads
49
47
64%
Customer service
70
74
88%
Overall council direction
54
50
77%*

* Percentage of people who said this measure improved or stayed the same.

The City recorded an overall performance index score of 54 (four points below the regional councils average) with 80 per cent of respondents rating the City’s overall performance as very good, good or average.

The local government community satisfaction survey is managed by the Victorian Department of Environment, Land, Water and Planning and conducted by an independent research company.

The independent survey involved 400 phone interviews conducted between 1 February and 30 March 2018.


Martin Cutter - Chief Executive Officer

The City has experienced a significant amount of change in recent years, with a strong emphasis on transformation.

The return of council has seen a predicted increase in the areas of ‘advocacy’ and ‘making community decisions’, and I would expect the extensive consultation we completed as part of our engagement with 16,000 people to create the Clever and Creative community-led vision has positively impacted our result for ‘community consultation’.

It’s pleasing to see improvement on the majority of last year’s performance measures, and a key focus for the coming 12 months will be continuing to build on these results.


Councillor Bruce Harwood - Mayor

Council is always conscious of its community image and wants to make sure the City is viewed in the best light possible.

While there’s still work to do, it’s encouraging to see an uplift in our scores for ‘advocacy’, ‘community consultation’, ‘overall council direction’ and ‘making community decisions’.

We’ll continue to engage with the community and respond accordingly.