of the ways the Victorian Equal Opportunity and Human Rights Commission (VEOHRC)
supports Victorians in understanding and standing up for their rights is
through their complaints and dispute resolution process.
They understand that a formal process of making and conciliating a complaint can be unsettling and intimidating for some, so they have created a Community Reporting Tool (CRT) - a simple form that makes it easier for people to make short, direct, and confidential reports to the Commission about racism, discrimination, hate-speech and religious vilification.
CRT can be used by all culturally and linguistically diverse (CALD) community
members to make reports to the Commission. The CRT was developed as part of
Racism project helping CALD communities become aware of their
rights under the law and how to apply them.
in other languages than English
When making your report, you can mention the language in the title or
write in your language. The VEOHRC is able to translate it most of the time.
How the CRT works and what happens
after you make a report
a report requires only a simple description of the incident.
You can choose to make an anonymous report or not to be contacted.
If you do want to be contacted, the report goes to the Commission’s enquiry line
service. If you provide a contact number or email, an Information and
Engagement Officer will contact you to discuss the report, perhaps get more
detail, clarify some points or even expectations.
depending on whether the issue is covered by the legislation, the Commission
will advise you of your rights to make a complaint, to access your
dispute resolution service or be referred to an agency that it better suited to
help with your issue. To make a complaint, the Commission can offer assistance
in completing a complaint form.
If you do not want to continue the correspondence, the Commission will
record the story under the data collection process for their Reducing Racism
project evidence to report later and form their recommendations in a report to
the Victorian Government as part of the Anti-Racism Action Plan.
reports will also inform their advocacy to strengthen the racial and religious
vilification laws and the extension of their work as part of their Reducing
Racism – Strategic Priority.
will use the information to help people address discrimination and also to
examine the types of discrimination taking place and in what areas, such as
school, shops, clubs, workplaces etc.
will help the Commission work with other organisations to develop solutions.
Data collection and use
CRT itself does not retain a database or any record of reports that are filed. Your personal details are treated in strictest confidence in
accordance with the Privacy Act 1988
the Privacy and Data Protection Act 2014 (Vic), and the Australian Privacy Principles.
from reports can inform the Commission’s position on law and policy relating to
religious vilification and how they promote their information and dispute
resolution services so that communities know where they can get help.