Community Care Services - safety measures

We have implemented a range of measures to protect your health and the health of our community care workers. 

We will:

  • keep you informed of any future changes to our services in line with the latest advice from Commonwealth and State authorities
  • continue to operate these essential services and have implemented a range of measures to protect your health and the health of our workers.

Your service will continue. If you are feeling unwell, it is essential you call our team on 03 5272 4677 before our community care workers visit your home.


Changes to your service

  • Staff will ask questions about your health before entering your home.
  • Staff may wear protective items such as gloves.
  • Service hours may be adjusted.
  • We will contact you to see if any services can be adjusted to reduce in-person contact, this might include shopping on your behalf instead of together, or limiting cleaning to essential areas only.

Home Care Package Services

Your Home Care Package service will continue. However, if you are feeling unwell it is essential you call your Care Manager before our community care workers visit your home.


Changes to your service

  • Staff will ask questions about your health before entering your home.
  • Staff may wear protective items such as gloves.
  • Service hours may be adjusted.
  • We will contact you to see if any services can be adjusted to reduce in-person contact, this might include shopping on your behalf instead of together, or limiting cleaning to essential areas only.
  • Home maintenance services will be restricted to the most essential jobs.

Changes to Care Manager appointments

  • Care Managers will no longer conduct in-home visits, they will be replaced by telephone appointments
  • Your Care Manager remains your first contact for any Home Care services
  • Care Managers will conduct emergency visits only
  • Your Care Manager will be available during business hours
  • For assistance after hours phone 0447 448 313

Food services delivery / Meals on Wheels

Your Meals on Wheels service continue to operate. However, as the situation develops, your usual delivery time or delivery person may change.


Protection of our Meals on Wheels clients

  • All meals will be bagged so they can be handed to you
  • We will no longer send out menus (all meals will still cater for dietary requirements and allergies)
  • Service hours may be adjusted

Amending your Meals on Wheels service

You can contact the Food Services Office on 03 5272 4679 to make the following changes:

  • temporarily increase/ decrease your meals
  • minimise contact by receiving all your meals on one day
  • update your food exclusions (based on allergies only).

When you are feeling unwell

Remember that most people with symptoms such as fever, cough, sore throat or tiredness are likely suffering from a cold or other respiratory illness – not coronavirus.

If you:

  • need medical attention or have any concerns about your health, speak to your GP as soon as possible
  • have been in close contact with a confirmed case of coronavirus, contact the 24-hour hotline on 1800 675 398.




Page last updated: Tuesday, 24 March 2020

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