As a service user you have responsibilities to work with us to ensure our workers have a safe workplace in your home.
If our Community Care worker is due to visit and there is no answer at your door, we will try to contact you and your nominated emergency contact if needed.
If we cannot get hold of you or your contact we may need to do a welfare check, the Police may help us with this. At your assessment we will ask you what you would like us to do in this situation.
For your peace of mind and security, all of our office based staff, Community Care workers and volunteers have a current National Police Check.
Cancellation of services
We require you or your nominated representative to give 24 hours’ notice if you do not require a service. If we are not notified you may be charged for the service.
The Occupational Health and Safety Act 2004 requires the City of Greater Geelong ‘to provide, as far as is practicable, a workplace that is safe and without risk to health’ for staff.
Your services will be reviewed and may be withdrawn if there is a risk identified to the safety of our Community Care worker which is unable to be resolved.
Not at home for service
Our Community Care team will take great effort to schedule a service day and time that will work within your schedule.
While providing your services, if a Community Care worker does not find you at home on three consecutive occasions, a follow up call will be made by Community Care to review your services.