Family violence support services

Support is available to every member of our community, 24 hours a day, 7 days a week.

This page shares a comprehensive list of support services available, both locally and state-wide. Most services are available to support people from a range of diverse communities and cultural identities.


Translating and Interpreting Service

If you need an interpreter, call 131 450 or visit the Translating and Interpreting Service website for more information.

The National Relay Service is available as a phone solution for people who are deaf or have a hearing or speech impairment. It's available 24 hours a day, 7 days a week Australia-wide.

All calls are confidential.

Support services

Support Services Contact information Availability Services available
Local
Victoria Police 000 24/7  
The Sexual Assault & Family Violence Centre 03 5222 4318

24hour crisis response for family violence and sexual assault.

9:00am to 5:00pm, Monday to Friday (except public holidays)

Available to people of any age, gender, sexuality, culture and ability are welcome.

We provide support for all people impacted by sexual assault and support for women, children and young people impacted by family violence, along with 24hour crisis response for family violence and sexual assault.

The Orange Door 1800 312 820 9:00am to 5:00pm, Monday to Friday (except public holidays) Available to people of any age, gender, sexuality, culture and ability are welcome.
Bethany Community Support 03 5278 8122 9:00am to 5:00pm, Monday to Friday  
Barwon Community Legal Service 1300 430 599 9:00am to 5:00pm, Monday to Friday

Provides free legal help to people experiencing or who have experienced family violence.

Assistance with Family Violence Intervention Orders, and advice on related legal issues i.e. parenting arrangements, child support, issues with housing, Centrelink, fines or debts, separation or divorce

State-wide
Safe Steps Family Violence Response Centre 1800 015 188 or
03 9322 3555
24/7 Support, accommodation, emergency accommodation and case management.
1800 RESPECT 1800 737 732 24/7 Information, counselling and support.
Sexual Assault Crisis Line 1800 806 292 5:00pm to 9:00am week nights, weekends and public holidays After hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.
Women's Information Referral Exchange Inc (WIRE) 1300 134 130 9:00am to 5:00pm, Monday to Friday Free support, referral and information for all Victorian women, non-binary and gender-diverse people.
Aboriginal and Torres Strait Islander Community
Wathaurong Aboriginal Co-op 03 5277 0044 Business Hours Family, health and community services, programs, support, counselling and case management.
Elizabeth Morgan House Aboriginal Women's Service 03 9403 9400 9:00am to 5:00pm, Monday to Thursday

9:00am to 4:00pm, Friday
Refuge accommodation and specialist family violence services to Aboriginal women and their children. Support also extends to parents of Aboriginal children, as well as partners and ex-partners of Aboriginal people.
Djirra 1800 105 303 9:00am to 5:00pm, Monday to Friday Djirra will provide both telephone and face-to-face legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence.

 Burndawan

(Wadawurrung for safe)

   Web Based resource to  help with decisions about your relationship  Burndawan is a resource created with the Aboriginal and Torres Strait Islander people living on Wadawurrung Country. It is designed for Aboriginal people who would like information or support about harmful behaviours from a partner or family member.
Victorian Aboriginal Legal Service (VALS) 1800 064 865 5:00pm to 9:00am weekdays, plus after hours on-call VALS has an on-call after-hours service, which is provided through the Preston office.
Support for Men
No to Violence Men's Referral Service 1300 766 491 8:00am to 9:00pm, Monday to Friday

9:00am to 5:00pm, weekends
The Men’s Referral Service is for:
  1. men who are using controlling behaviour towards a partner or family member,
  2. women seeking information about men’s use of family violence,
  3. friends, family or colleagues of people who may be using or experiencing family violence,
  4. professionals wishing to support a client who is using or experiencing family violence
MensLine 1300 789 978 24/7 Telephone and online counselling service for men with emotional health and relationship concerns - here to help anywhere, anytime.
Bethany Community Support 03 5278 8122 9:00am to 5:00pm, Monday to Friday Programs, counselling and support to people experiencing family violence and those wishing to change behaviour.
LGBTIQA+ Community
WithRespect 1800 542 847 9:00am to 11:00pm, 7 days Various programs and support. Healthy relationships and support around family violence.
Thorne Harbour Health 03 9865 6700 Monday 9:00am to 7:00pm Serve the health needs of our lesbian, gay, bisexual, transgender, and intersex (LGBTI) communities to ensure all gender, sex, and sexually diverse individuals are treated with dignity and can participate fully in society.
Tuesday 9:00am to 9:00pm
Wednesday 9:00am to 9:00pm
Thursday 9:00am to 9:00pm
Friday 9:00am to 5:00pm
Drummond Street Services 03 9663 6733 9:00am to 5:00pm Monday to Friday, some after-hours appointments available As a not for profit community service organisation we have a vital role in the life of the local community and helping all kinds of people and families in some of the most diverse communities.
Switchboard 1800 184 527 3:00pm to midnight, daily Peer-driven support services for the lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) people, their families, allies and communities.
Q/Life Webchat 1800 184 527 3:00pm to midnight, daily Peer-driven support services for the lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) people, their families, allies and communities.
Transgender Victoria 03 9020 4642 Business hours Information, referral and training.
Police - LGBTIQ Liaison Officer (GLLO)  03 9247 6944 Messages will be responded to next business day The GLLOs provide a contact point for LGBTIQ community members and provide advice, assistance and recommendations to Victoria Police on the policing needs of LGBTIQ people.
Women's Information Referral Exchange Inc (WIRE) 1300 134 130 9:00am to 5:00pm, Monday to Friday Free support, referral and information for all Victorian women, nonbinary and gender-diverse people.
Bethany Community Support 03 5278 8122 9:00am to 5:00pm, Monday to Friday Programs, counselling and support to people experiencing family violence and those wishing to change behaviour.
Multicultural Communities
Diversitat (Geelong) 03 5246 9600 9:00am to 5:00pm, Monday to Friday Information, support and referral/ assistance with access to interpreters.
inTouch Multicultural Centre Against Family Violence 1800 755 988 9:00am to 5:00pm, Monday to Friday This is not a crisis response service. Free and confidential support services to migrant and refugee women living in Victoria, who are experiencing or have experienced family violence.
Translating and Interpreting Services 131 450 24/7 Assistance for non-English speakers.
Support for Young People
Kids Helpline 1800 551 800 24/7 No matter the reason, contact anytime.
Headspace and eHeadspace 03 5222 6690 9:00am to 5:00pm, Monday to Friday Free online and phone support and counselling to young people, 12 to 25 years and their families and friends. If you’re based in Australia and going through a tough time, eheadspace can help.
Barwon Child, Youth and Family (BCYF) 03 5226 8900
1800 825 955 (after hours homelessness)
9:00am to 5:00pm, Monday to Friday As a young person, there can be many unique challenges to face. BCYF has a number of supports for young people aged 12 to 25, who are needing help in areas including mental health, homelessness and family reconciliation.
Women Living with a Disability
Disabilityand Family Violence Crisis Response 1800 015 188 or
03 9322 3555
24/7 Support, accommodation, emergency accommodation and case management.

A referral will be made to the disability and family violence liaison officer (during business hours), or the Safe Steps Family Violence Response Centre (24 hours a day, seven days a week)

The family violence liaison officer can, where appropriate, approve short-term funds for disability-related supports such as attendant care, hire of equipment, sign/Auslan interpreting or transport costs.
Women with Disabilities Australia
Our Place
0438 535 123 Business hours Accessible information in various formats, for women living with a disability.
Seniors and Elder Abuse Support
Seniors Rights Victoria 1300 368 821 10:00am to 5:00pm, Monday to Friday For free, confidential information on a situation you believe may involve elder abuse.
Elder Rights Advocacy 1800 700 600 6:00am to 10:00pm, seven days Information, Advocacy, Education and support for seniors residing in residential or aged care facilities.
Emotional & Mental Health and Wellbeing Support
Beyond Blue 1300 224 636 24/7 Support, Advocacy, Action.
Bethany Community Support 03 5278 8122 9:00am to 5:00pm, Monday to Friday Programs, counselling and support to people experiencing family violence and those wishing to change behaviour.
Mental Health Services 1300 094 187 24/7 The ACCESS Team assist people who may have a complex or serious mental illness and are in crisis.
ParentLine 13 22 89 7 days, 8:00am to midnight (includes public holidays) Telephone counselling and support service for all Victorian parents and carers of children from 0-18 years.
LifeLine Australia 13 11 14 24/7 Crisis support. Suicide prevention.
Gambler's Help 1800 858 858 24/7 For counselling and support services related to gambling.




Page last updated: Thursday, 16 July 2020

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