It is important to have effective communication planned for emergency situations.
While no one wants their event to face an emergency, there is a likelihood that an emergency could happen.
Emergency communications covers both the way people communicate as well as the message they convey.
In the event of an emergency occurring at your event, it is critical that emergency services personnel and those with the responsibility for managing the situation (as detailed in your event plan) can communicate with each other as well as with:
- event security
- representatives outside the venue (at command centres, dispatch etc)
- senior event staff on-site.
If you expect significant crowd numbers, consider establishing an on site emergency coordination centre where representatives from emergency services, first aid, security and the event can centralise activity, monitor communications and issues as they arise.
The centre’s location should be decided in consultation with emergency services representatives and must have a backup power supply and use more than one system of communication.
Modes of communication:
- portable radios
- mobile phones
- Public Announcement (PA) systems (for non confidential matters).