Hardship support – COVID-19

Following is a list of resources, information and support we've collated to assist individuals and families who are doing it tough due to the impacts of COVID-19 and the associated restrictions.

Our financial hardship policy

Ratepayers who are facing extreme financial or personal hardship can apply to waive penalty interest and legal costs, defer part of their rates or arrange a payment plan for outstanding payments, excluding fines.

Make a financial hardship application


Self-isolating/ quarantine one-off payments 

Information is available on the DH Coronavirus website on how to access self-isolating / quarantine one-off worker support payments. Note, key eligibility criteria include work rights and lost income.

Testing Isolation Payments to support people required to self-isolate while waiting for results of a coronavirus (COVID-19) test.

Pandemic Leave Disaster Payment available through the Commonwealth Government for eligible Victorians affected by the lockdown who have lost their income.

Other financial hardship assistance

If you need financial support, Services Australia offers targeted support for people who are impacted financially by COVID-19 restrictions.

You can also find out about other services designed to support people experiencing financial difficulties at Community Information and Support Victoria.

Extreme Hardship Support Program

The Victorian Government provides emergency financial assistance to people who cannot access Commonwealth income support. It is available to people on temporary and provisional visas, and undocumented migrants, or who have zero or very limited savings, income or community support. International students are eligible apply, even if they have previously received assistance through ISERF. Website information available in translated languages.

General food relief services

Visit the Feed Geelong website for a complete list of local organisations offering food relief and assistance across the Greater Geelong region.

Homelessness services

If you are experiencing homelessness, or are at risk of homelessness, contact the 24-hour statewide crisis accommodation service on 1800 825 955.

Other agencies may also be able to provide advice and assistance include:

Extra help and support available in quarantine

Barwon Adolescent Task Force has a quick help guide to support people during times of crisis.

The Victorian Government provides support for vulnerable Victorians needing to quarantine or isolate themselves due to COVID-19.

For more information, call the Coronavirus Hotline on 1800 675 398 or visit the Department of Health and Human Services website.

Page last updated: Wednesday, 5 January 2022