Coronavirus (COVID-19) FAQs - For Community Care

Frequently asked questions related to Community Care services during the coronavirus situation.


Will my community care service continue?

Yes.  However, if you are feeling unwell, you need to call our team on 5272 4677 before our community care workers visit your home.

 

Will there be changes to my service?

  • Staff will ask questions about your health before entering your home
  • Staff may wear protective items such as gloves
  • Service hours may be adjusted. 
  • You will be asked if any of your services can be adjusted to reduce in-person contact. This could include shopping on your behalf instead of together and limiting cleaning to essential areas only.
  • Home maintenance services will be restricted to essential jobs that help keep you safe at home.

These measures are being taken to protect your health and the health of our workers.

 

I’m a client receiving community care / home care package service / meals on wheels. What should I do if I’m feeling unwell?

If you need medical attention or have any concerns about your health, speak to your GP as soon as possible.

If you have been in close contact with a confirmed case of coronavirus, contact the 24-hour hotline on 1800 675 398.

 

Will my Home Care Package service continue?

Yes. However, if you are feeling unwell it is essential you call your Care Manager before our community care workers visit your home.  

 

Will there be any changes to my Home Care service?

  • Staff will ask questions about your health before entering your home 
  • Staff may wear protective items such as gloves
  • Service hours may be adjusted

 

Will my Care Manager appointments change?

  •  Care Managers will no longer conduct in-home visits, they will be replaced by telephone appointments
  • Care Managers will conduct emergency visits only
  • Your Care Manager remains your first contact for any Home Care services during business hours
  • For assistance after hours, phone 0447 448 313.

 

Will my Meals on Wheels service continue to operate?

Yes, all deliveries will continue. However, your usual delivery time may change and meals will be delivered by City of Greater Geelong staff.

 

What are we doing to protect Meals on Wheels clients?

  • All meals will be bagged so they can be handed to you
  • We will no longer send out menus (all meals will still cater for dietary requirements and allergies)
  • Service hours may be adjusted

 

Can I change my Meals on Wheels service?

You can the Food Services Office on 5272 4679 to make the following meal changes:

  • To temporarily increase/ decrease your meals
  • To minimise contact by receiving all your meals on one day
  • To update your food exclusions (based on allergies ONLY).





Page last updated: Friday, 18 June 2021

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