Coronavirus (COVID-19) FAQs - For Community Care

Frequently asked questions related to Community Care services during the coronavirus situation.


Will my community care service continue?

Yes.  However, if you are feeling unwell, you need to call our team on 5272 4677 before our community care workers visit your home.

 

Will there be changes to my service?

  • Staff will ask questions about your health before entering your home
  • Staff may wear protective items such as gloves
  • Service hours may be adjusted. 

These measures are being taken to protect your health and the health of our workers.

 

I’m a client receiving community care / home care package service / meals on wheels. What should I do if I’m feeling unwell?

If you need medical attention or have any concerns about your health, speak to your GP as soon as possible.

If you have been in close contact with a confirmed case of coronavirus, contact the 24-hour hotline on 1800 675 398.

 

Will my Home Care Package service continue?

Yes. However, if you are feeling unwell it is essential you call your Care Manager before our community care workers visit your home.  

 

Will there be any changes to my Home Care service?

  • Staff will ask questions about your health before entering your home 
  • Staff may wear protective items such as gloves
  • Service hours may be adjusted

 

Will my Meals on Wheels service continue to operate?

Yes, deliveries will continue as normal. However, as the situation develops, your usual delivery time or delivery person may change. 

 

What are we doing to protect Meals on Wheels clients?

  • All meals will be bagged so they can be handed to you
  • We will no longer send out menus (all meals will still cater for dietary requirements and allergies)
  • Service hours may be adjusted

 

Can I change my Meals on Wheels service?

You can the Food Services Office on 5272 4679 to make the following meal changes:

  • To temporarily increase/ decrease your meals
  • To minimise contact by receiving all your meals on one day
  • To update your food exclusions (based on allergies ONLY).





Page last updated: Tuesday, 31 March 2020

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