Coronavirus (COVID-19) FAQs - For Child and Family Services

Frequently asked questions relating to the City's Child and Family services during the coronavirus situation.

Are childcare centres still open?

In line with the latest advice from Government health authorities, all of our child and family centres are open.

However, the following centre services will be suspended:

  • Supported Playgroup
  • Parenting Sessions
  • New Parent Groups

Maternal & Child Health services are conducting 15-minute face to face appointments for newborns and key consultations at 2, 4 and 8 weeks. Other consultations are now being offered via Skype or phone

Childcare and Kindergarten is continuing as scheduled.

We will provide regular updates to families regarding any further changes to services.

 

What extra precautions do childcare centres have in place?

Extra precautions in place at our centres include:

  • Increased frequency of routine cleaning at centres.
  • Cleaning and disinfecting high touch surfaces regularly, including tables, chairs and toys
  • Opening windows, enhance airflow, adjust air conditioning.
  • Encourage outdoor activities as much as possible
  • Postponing, reducing in size or replacing any group activities or excursions
  • Directing sick children and staff to stay at home.
  • Directing and supervising preventive actions such as washing hands with soap and water before and after eating food, after coughing or sneezing
  • Requesting all children wash their hands when they arrive at a centre
  • Minimising prolonged close personal contact between children, such as queuing, where possible.
  • Identifying a space that can be used to isolate children and staff who become sick.
  • Alerting the City of Greater Geelong about large increases in student and staff absenteeism due to flu-like illnesses.
  • Keeping all families and employees informed of the actions we are taking.

 

Are Maternal & Child Health services running?

Yes. Maternal & Child Health services are conducting 15-minute face to face appointments for newborns and key consultations at 2, 4 and 8 weeks. Other consultations are now being offered via Skype or phone.

 

Are playgroups and new parent groups still available?

In line with advice from government health authorities’ and to protect public health, the following centre services will be suspended:

  • Supported Playgroups
  • Parenting Sessions
  • New Parent Groups

The decision to temporarily suspend these services is based on the need to protect the health of all families and reduce the risk of virus transmission in our community.

If you attend a playgroup not run by the City of Greater Geelong, please contact your playgroup if you have a question about their services.

If you need support, the Maternal & Child Health hotline is available 24 hours a day on 132 229.

Visit the Victorian Government Better Health Channel at www.betterhealth.vic.gov.au/child-health for information about the varying needs and stages of young children.

 

If I have to self-isolate with my child will you suspend/refund child care fees?

Yes, direct debits or invoicing will be suspended for any families that are required to go into quarantine or with members who are isolated due to contracting coronavirus.

Please note that outstanding amounts, including payment plans, for services already provided, are still applicable.

 

Can I still get my child immunised?

Yes. Your child’s immunisations are important. Appointments for immunisations will still go ahead but may be postponed if you or your child are unwell.






Page last updated: Tuesday, 31 March 2020

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