Coronavirus (COVID-19) FAQs - For individuals

Frequently asked questions relating to physical and mental health support during the Coronavirus situation. 

What can I do to support my community?

You can support your community by contacting friends, family and neighbours and those who are vulnerable and may need help: the elderly or people who have pre-existing medical conditions, people living alone and single parents. You may be able to assist them with shopping or essential items or simply lift their spirits by checking in.

Make sure you practice safe hygiene and follow guidelines.  You can also refer to the Geelong Community Directory at


I live alone and I am in self-isolation. How can I get food and groceries?

Victorians self-isolating due to coronavirus (COVID-19) with no access to food and essential supplies will receive emergency relief packages under a program introduced by the Victorian Government.

The program will support people in mandatory self-isolation, who have little or no food, and no network of family and friends to support them. Each eligible household will receive a two-week supply of essential goods.

It can be accessed by calling Victoria’s dedicated coronavirus hotline on 1800 675 398.


I am experiencing financial hardship. What can I do?

If you need financial support, visit the Australian Government website for information about targeted support for people who are impacted financially by the coronavirus lockdown measures.

The following agencies can provide you with advice about assistance that you may be able to access.

  • Centrelink: 132468
  • National debt helpline: 1800 007 007
  • Victorian Concessions Information Line: 1800 658 521
  • Utility relief grant scheme: 1800 658 521
  • Good Shepherd Microfinance: 13 64 57
  • No interest loan scheme - St Vincent de Paul: 5229 8829
  • Justice Connect:


I have financial difficulties. Can I access food relief?

Contact the following agencies to ask about food relief which may be available.

  • Emergency relief program - Bethany Community Support: 5278 8122
  • ADRA share kitchen: 6 Little Myers street Geelong, Thursdays from 4.30pm
  • Bellarine Living and Learning Centres: 20 Worden Court, Whittington: 5248 1926
  • Christ Church community meals: 5221 8055
  • Drysdale Family Support Food Bank: 5253 2099
  • Feed me Bellarine
  • Feed Geelong
  • Norlane Community Initiatives - People's Pantry: 5278 6171
  • OneCare Geelong: 5229 2133
  • St Vincent de Paul: 5221 9170
  • Salvation Army Northside: 5275 7771
  • Salvation Army - Doorways: 5223 9200
  • Sikh Community of Greater Geelong: 0423069194
  • The Aviary Cafe


I am experiencing homelessness. What can I do?

If you are experiencing homelessness or are at risk of homelessness, in the first instance contact the 24-hour statewide crisis accommodation service on 1800 825 955. Other agencies may also be able to provide advice and assistance.

  • DHHS Crisis accommodation service (24 hours): 1800 825 955
  • Centrelink: 132468
  • Emergency accommodation inquiries - SalvoConnect: 1800 825 955
  • Barwon Child Youth and Family 5226 8900
  • Towards Home+ Geelong: 1300 275 811


I am pregnant. Am I more at risk of infection from COVID-19? 

Please see the information provided by Barwon Health at


I am experiencing high levels of anxiety or depression. What should I do?

The outbreak of coronavirus disease 2019 (COVID-19) may be stressful. Fear and anxiety about a disease can cause strong emotions in adults and children.


Family Violence and safety at home

It is important for anyone experiencing family violence to know that family violence is never ok, no matter the circumstances or situation. Victoria Police has indicated that their family violence response will not change as a result of the COVID-19 pandemic.

If you are unsafe and wish to seek advice, information, personal support or need to find alternative accommodation please contact 000 if it is an emergency. Should you need support to help stop you using violence against your family please contact: 1300 766 491.


Do you need Information in selected languages and access to translators?

If you have a coronavirus disease-related question and need a translator:

  1. Call 131 450
  2. Then request the Victorian Department of Health and Human Services Coronavirus hotline on 1800 675 398

Please visit the following sources for updated information:


Support for people with a disability

The Minister for the NDIS has announced a range of measures to support NDIS participants and providers.

If you have a speech or hearing impairment, you can call the National Relay Service on 133 677.

Page last updated: Tuesday, 31 March 2020