noted the ‘Transformation Program 2.0
– December 2019 update’ report, which
tracks the City’s progress against the actions recommended by the 2016
Commission of Inquiry.
With 18 of 28 projects now complete or close to completion and operating as
‘business as usual’, the program moved into phase two in 2019.
Phase two narrowed the focus to the 10 remaining projects, divided into six key
listed below with a brief update on each area, as outlined in the report
presented to council during last night’s meeting. The report provides an update
on work completed up to the end of the last quarter.
Equity was awarded the contract for the construction of the new Civic Precinct
at 137 Mercer Street and the new central administration office design was
unveiled to City staff and the community in October 2019. Construction Project
Planning has started and customer workshops are underway to help guide the
design of the Civic Precinct customer entrance design.
Customers have been consulted to understand their current experiences with
the City and an online bookings project has started, to support the delivery of
the Digital Modernisation Project. The Digital Modernisation Project aims to
improve the community’s access to services and provide a better customer
experience, as well as making the City’s operations more efficient.
Asset Management Transformation Resource Proposal has been developed, while the
Asset Management Policy was approved by Policy Review Committee. Council
released the draft Social Infrastructure Planning and Investment Policy for
community feedback in July 2019. Draft Social Infrastructure Plan priorities
have informed the 2020/21 budget process.
Advocacy and stakeholder management
affairs tasks have been centralised to include community engagement, advocacy, communications,
marketing and stakeholder management. Recruitment has also started for an
People and culture
than 900 employees attended 68 ‘Working Better Together’ focus groups and feedback
sessions have also taken place. ‘Working Better Together’ face-to-face feedback
sessions were held in November 2019, with one session live streamed to staff
who couldn’t attend. Recruitment is underway for management positions within
People and Culture including in the area of Employee Experience.
Service planning and review
five-year Service Planning Framework has been set, as well as a 2020 Service
Councillor Stephanie Asher - Mayor
It’s good to see the City in better shape and making
significant strides in the Transformation Program, particularly in People and
Culture with the ‘Working Better Together’ initiative.
The development of the Civic Precinct has also been
exciting to be involved in and I’m pleased community members have been putting
on their thinking caps to come up with ideas on the design of the public space.
Councillor Kylie Grzybek, Deputy Chair, Leadership and
Governance portfolio - Deputy Mayor
I’m proud the City has come a long way since the results of the 2016 Commission
of Inquiry, but there is still more work to be done.
The community can be assured
the City is highly motivated to complete the 10 remaining projects thoroughly