Contact City of Greater Geelong


03 5272 5272
Business hours: 8:00am to 5:00pm, Monday to Friday

Request or report


For other enquiries

Submit a general enquiry

Postal address: Wadawurrung Country, PO Box 104, Geelong, Vic 3220

Other Languages
Other languages
Translating and interpreting service

For emergencies to do with City property or services out of normal business hours, phone 03 5272 5272. Calls will go to our out-of-hours service for response as soon as possible.

Always dial 000 in a life threatening situation or time critical emergency.



Customer service locations

Three Customer Service Centres are open for in-person service on weekdays.

Address Open hours
Wurriki Nyal
(Our new headquarters)		 Wadawurrung Country, 137-149 Mercer Street, Geelong.

View on map		 Monday to Friday

8:00am to 5:00pm
Corio Shopping Centre Wadawurrung Country
Corner Bacchus Marsh and Purnell Roads

View on map 		Monday to Friday

9:00am to 5:00pm
Drysdale
(inside the library) 		Wadawurrung Country
10 Wyndham Street

View on map 		Monday to Friday

9:00am to 5:00pm

 

National Relay Service (NRS)

If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS) and ask for 03 5272 5272:

National Relay Service
  • TTY users can phone 133 677
  • Speak and Listen (speech-to-speech) users can phone 1300 555 727
  • SMS relay users can message 0423 677 767

Note: Area code must be included for each call.

For a full list of NRS call numbers, visit National Relay Service call numbers.


Issues/requests reported by third parties 

We receive requests via non City of Greater Geelong forms and applications.

We cannot guarantee that requests received from third parties will be actioned where:

  • The request is incorrectly addressed;
  • The request does not contain complete or correct information; and/or
  • The safety of the software application cannot be verified.

We are unable to notify you when these third party requests can't be actioned and we encourage our customers to always report issues to the City directly via our contact form or call us on 03 5272 5272.

 

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