Social media community guidelines and disclaimer

For your information, we list below our terms and conditions for the use of our social media pages, which you can access in several ways.

Social media community guidelines

The City’s social media pages provide a platform for community messaging on council services and projects. We encourage community input, however at this time we will not allow comments referencing Council, State or Federal Election candidates, or political parties. Any comments of this nature on The City of Greater Geelong social media pages will be hidden at our discretion.

We regularly monitor social media on behalf of relevant contributors within the City of Greater Geelong and reserve the right to hide comments, and permanently block or ban access to anyone who violates our social media terms and conditions.

These guidelines relate to all social media platforms used by the City of Greater Geelong. Account administrators review all postings to ensure they follow the below guidelines.

  • Be tolerant: Please respect the opinions of others and don't take disagreements personally. Don’t harass, abuse, troll or threaten users on our page. Behave with courtesy, honesty, and respect. 
  • Keep it clean: Please don’t post sexually explicit material or obscene language. 
  • False information: We will hide or delete any information that we deem false or misleading.
  • Be respectful: We will not tolerate any comments that denigrate a person or group based on their ethnicity, religion, gender, sexuality, or age. 
  • Stay on topic: To make conversations easy to read for everyone, we ask that you keep your comments relevant to the content we share. This includes business or commercial advertisements or solicitation of donations. We may remove comments that are off topic. If you wish to raise a different matter with us, you can always contact Customer Service on 03 5272 5272 or message us directly.
  • Make it legal: We will immediately remove any comments we believe could be defamatory, incite violence or lawlessness, or encourage others to do so, including violation of Copyright laws.
  • Respect the privacy of others: Do not post personal information of yourself or others such as addresses, email addresses or phone numbers anywhere on this page, or share other people’s full names without their consent. If you need to provide your address or phone number, please do so via direct message. This includes posting photos without the permission of the photographer or people in them, and information that could compromise Councillor or City employee safety, including their personal details. Doing so could be a breach of privacy related legislation. View our privacy policy online.
  • Spam ban: We will ban spammers immediately.

We look forward to answering your questions and providing you with the latest City news.

Please note: customer enquiries posted on the City of Greater Geelong pages or submitted via direct message are responded to as quickly as possible 7 days a week, you can also contact Customer Service on 03 5272 5272.

Legal disclaimer

It is advisable that users ascertain the currency of information immediately prior to use.

Opinions expressed are those of the contributor only, and do not represent the official views of the City of Greater Geelong. The City of Greater Geelong accepts no liability for the content, and disclaims all responsibility for any loss or damage which may arise from the information contained on its social media sites.

Links to external websites and other social media sites are provided as a convenience to users. Such sites and associated content are not under the control of the City of Greater Geelong. The inclusion of any link does not imply endorsement of that website, service or social media site by the City of Greater Geelong. The City of Greater Geelong is not responsible for the content or reliability of links, or for any loss or inconvenience arising from their use.

The City of Greater Geelong reserves the right to permanently remove unsuitable content from its social media sites and accepts no liability for any loss or damage caused by, or in connection with, such removal.

The City of Greater Geelong reserves the right to remove any abusive or offensive content/comments from its pages.

Page last updated: Thursday, 22 June 2023