Website terms and conditions

This page details the terms of use which you agree to when you use this website. The City of Greater Geelong (“Council”) provide information and enables customers to process certain transactions online, via this website that are subject to the terms and conditions set out below.

Use of online services

You may use information provided to you through City of Greater Geelong online services, solely for your personal and/or internal business purposes, provided that you do not remove any proprietary rights notices, modify the information, or make it available to any third parties. In using Online Services, you declare that you are over 18 years of age and have legal capacity to contract in Australia. If you are using a credit card to process a transaction, you declare that the credit card is issued in your name and that you will pay to the issuer all charges incurred using Online Services. If you are using a City of Greater Geelong account, (myGeelong) you declare that you are authorised to use the login and password allocated to such account

Links to other sites

Some of the pages on this website contain links to third party websites not managed by Council. Those sites are not within Council’s control and may not adhere to the same privacy, security, or accessibility standards as Council. Council accepts no responsibility for the content or availability of those sites, or for any associated partners or advertisers. Any link to an external website is provided for information and convenience purposes only.

Website availability

Council makes reasonable efforts to ensure that this website is available for users at all times. However, Council cannot guarantee continuous or uninterrupted access to this website, or that the website or software downloaded from it, will be free from computer viruses.

Collecting your information

By using Online Services, you agree to provide any relevant information, documents and attachments in the format and to the standards described for each transaction. You also acknowledge that the information collected will be retained in electronic form. Where information is requested by a third party, the requesting party is deemed to be the recipient's agent and is presumed to have obtained the consent of the recipient to receive the information in electronic format.

Your privacy
You authorise Council to collect information about you and about the transactions processed by you via City of Greater Geelong Online Services. This information will be treated in accordance with Council’s privacy policy.

You may request that certain documents be treated as confidential. However, the final discretion lies with Council.

Content moderation

Our online consultation platform aims to create and maintain a productive and safe online environment where users can participate in consultation topics, or communicate with each other, without feeling intimidated.

We filter and moderate all submitted content before it appears online. If we deem that any content violates our Website terms and conditions, we will not publish the offending content – or we shall remove such content if it is already online.

At our sole discretion, we reserve the right to edit or remove any content posted on our site, and will not enter into any debate over such action.

In some cases, you may notice that your submitted content that was once posted no longer appears on our site. We might temporarily remove such content until we can properly review it, to ensure it complies with our Website terms and conditions.

Participation Rules
We have the right to edit or remove any content submitted by a user. This can include, but is not limited to:
  • personal attacks on other participants or City officers
  • personal information about other participants or City officers
  • offensive language, including swearing or profanity
  • comments that are discriminatory or derogatory of people’s gender, race, religion, culture, sexual preference, appearance or background
  • links to any overt advertising or illegal material or products
  • spamming of comments
  • rude, disrespectful and dismissive comments
Participation Guidelines
  • contribute constructive discussions and comments while respecting the views of others
  • only post content that is suitable for anyone to view (including young children)
  • ensure you have received permission to post any images or intellectual property of third parties
  • do not spam either by posting irrelevant websites or by re-posting your comment

Accounts (myGeelong)

Certain Online Services offered by Council may require a login and password for verification of your identity. You agree that all information provided to Council by you in relation to your account shall be accurate, current and complete.

Password security

We recommend you select a password that does not relate to any readily accessible data such as your name, date of birth, address, telephone number, driver's licence, licence plate or passport. It is also recommended that the combination of letters and numbers is not obvious and does not include sequential or repeated numbers or letters. You are solely responsible for maintaining the security of your login and password, and for all activity which occurs on or through your account, whether authorised or unauthorised. You should change your password immediately if you believe that your login or password has been used without authorisation. Council accepts no liability for your failure to comply with these obligations.

Website security

Online Services are provided through a secure website [using SSL (secure socket layer) encryption]. However, you acknowledge that internet transmissions are never entirely secure or private, and that any message or information you send to or through the website (including credit card information) may be read or intercepted by others, even where a website is stated to be secure. Council accepts no liability for the interception or ‘hacking' of data through the website by unauthorised third parties.

Accuracy of transaction information

Upon completing a transaction using Online Services, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction, credit card/account information and other details are correct. You should print the transaction confirmation for future reference and for your files. Council accepts no liability for transactions which are incorrect, or for loss of data or information caused by factors outside of Council’s control.


All copyright and other intellectual property contained within this web site (including literary, artistic and musical works and audio-visual works) belongs to Council or the relevant copyright owner. No part of any such content may be reproduced, modified, adapted, published or used in any way for any commercial purpose whatsoever.


While we the City of Greater Geelong ("Council") make every effort to keep this website up to date, we make no representation regarding the accuracy or authenticity of the content of this site, or of anything incorporated by reference. Nothing contained within this website constitutes professional advice. Council accepts no liability in relation to the use of, or reliance upon, any such content. All persons using or relying upon such content do so at their own risk, and accept sole responsibility for assessing the relevance and accuracy of that content.

Limitation of liability
Except as expressly provided by law, Council accepts no liability whatsoever for any liability, loss, damage or expense incurred or suffered as a direct or indirect result of the use of Online Services. The liability of Council to make any payment (by way of indemnity, damages or otherwise) is limited to the dollar amount of the transaction forming the basis of the damage, or $100, whichever is less. You agree that any dispute in relation to your use of the website will be governed by the laws of Victoria, and shall be determined in that jurisdiction.

Specific service terms and conditions

You acknowledge that any Online Services made available by Council may be subject to specific additional terms and conditions, and you agree to review and comply with those terms and conditions. Access to and use of any online service shall be deemed to constitute acceptance of the additional terms and conditions applicable to such services.

Right to suspend, alter or cancel service

Council may, at any time, without prior notice or without incurring any liability to you, cancel or suspend any or all Online Services and/or substitute alternative services, which may or may not be interactive or transactional in nature.

Page last updated: Wednesday, 7 April 2021