Make a complaint online

Start by choosing what your complaint is about.

Selecting a category will help us send your complaint to the right place faster. If you are unsure of the category of your complaint then please select the 'Unsure' option.

What are you making a complaint about?

Bin service

Register a complaint about your bin service.

Building and planning

Register a building and planning complaint including complaints about enforcement notices, planning schemes, compliance of permit conditions, issuing of permits, land use changes, occupancy.

Child safety

Register a complaint about any form of suspected child abuse or neglect.

City of Greater Geelong staff member or contractor

Council building

Examples could include public toilets or community centres.

Councillor or Council decision

Register a complaint about a Councillor, including the Mayor or the Deputy Mayor, or a Council decision.

Family services

Register a complaint about family services including maternal and child health, long day care, kindergertens, toy libraries and education programs.

Fees and charges

Examples could include waste and recycling, leisure centre, childcare or parking charges.

Fine or infringement

You may appeal or contest any infringement notice you receive from the City of Greater Geelong.


Register a complaint about a breach of privacy which may include alleged misuse or disclosure of personal information.

Protected disclosure

This can include allegations of corrupt conduct and criminal activity by staff.

Rates and or property valuation

Examples could include incorrect valuations, site value objections, rebates, fire levy, interest of debt recovery.

Roads and footpaths

Service not provided to standards

Sporting ground, reserve or playgrounds

Swimming pools, indoor sports centres or golf courses

Examples could include complaints about memberships, equipment, water quality, class timetables, cleanliness, etc.



If you are unsure which of the above categories your complaint fits into or if your complaint does not fit any of the above categories please select this option.