If you have sustained an injury, loss or damage because you believe there has been negligence by the City of Greater Geelong, you can submit a request for compensation.
Submitting this request along with supporting material will enable us to assess your claim.
Important information before you start
- We are not liable for the first $1,640 of any claim for property damage or economic loss caused by the condition of a road or infrastructure. This amount is set by the Victorian government under section 111(5) of the Road Management Act 2004 (Vic). If your loss is more than $1,640, we will assess your claim and deduct $1,640 from any damages we are required to pay you.
- Submitting this request does not guarantee you will receive compensation.
- We may need to provide your claim details and/or contact third parties and other authorities relating to this claim.
- Most compensation claim investigations take up to 28 working days however it may be longer depending on the complexity of your request.
- Please provide all information and documentation requested to ensure that the City can properly investigate your claim
Submit a request for compensation
After receiving your request
Once we have completed our investigations (up to 28 working days in most cases), we will contact you in writing.
Decisions review
Your request for compensation will be thoroughly assessed and you will be advised of our decision.
If you are not satisfied with the outcome, you can request an internal review of your claim. This request should be submitted in writing including an explanation as to why you disagree with our decision along with further evidence to support your position.
The Internal Review Officer is an independent person with authorisation to investigate concerns or issues with our administrative process.