We would like to acknowledge Maroondah City Council for their assistance in producing this information.

Deaf and hard of hearing

Employment Assistance Fund – JobAccess

Auslan assistance to maximise the ability of people who are deaf or hard of hearing to find work and assist to achieve workplace independence. They also provide deaf awareness training for employers.

National Relay Service

Telephone access service providing phone solutions for people who are deaf or have a hearing or speech impairment.

Expression Australia

This is the primary source of reference, referral, advice and support for people with a hearing impairment or who are deaf. Expression Australia works with a variety of agencies and government departments. Services include Auslan interpreting, audiology services through hearservice clinics, duty and case management services, employment services through Senswide employment offices and Shared Supported Accommodation services. They also provide information and newsletters to the Deaf and hearing impaired community as well as guest speaker programs delivered in Auslan.

Word of Mouth Technology

Suppliers of hearing augmentations systems, hearing loops and assistive listening devices.


Yooralla’s Eastern Region Communication Service

This service is part of a state wide Communication Access Network based at EACH in Bayswater. It is a community based Speech Pathology service for people with Complex communication needs. The service works to improve inclusion for people with communication difficulties and provides links to Speech Pathology services in the eastern metropolitan region.

Blind or low vision

Vision Australia

Physical access and mobility issues

  • consultation with businesses, public transport providers, state and local government regarding modifications, safety and accessibility
  • assisting individuals to develop skills and strategies to access various parts of the community
  • teaching individuals to use mobility canes and other devices to assist with safe navigation
  • orientation and mobility services.

Text in alternative formats

For alternative formats such as large print, Braille, audio, electronic text:

Tricia Cooney Accessible Information Solutions.

Web accessibility

Resources for working with colleagues who have vision impairment. Email or phone for free copies of 'Ten tips for a more accessible website’.


Independence Australia - Access Friendly Awards of Recognition program

This program recognises businesses that are inclusive of people with disabilities. Successful businesses are given a window sticker acknowledging their commitment to accessibility. Nomination forms are available.



Information, resources, respite opportunities and educational programs for those affected by acquired brain injury.

Employment Assistance Fund – JobAccess

Specialised support and training packages for workers with learning disorders. Also provides disability awareness training for employers.

Scope Communication Resource Centre (CRC)

Easy English Translation

Provides translation to Easy English for all written material and web information. Also provides training to develop written information for people with limited literacy skills.

Autism Spectrum Disorder


Conducts policy analysis at both a state and national level, provides a forum for members to communicate with each other and lobbies to support their interests. It also provides information to those caring for people with an Autism Spectrum Disorder.

Professional Advice Line

Telephone 1300 598 272.

Irabina – Special Education Consultancy Services

Irabina’s Teacher Consultancy Services offers training and support to families, schools, kindergartens and childcare centres.

[Back to Top]

Creating an accessible workplace


Provides information, advice and workplace solutions for the employment of people with a disability, including:

  • information on the benefits of employing a person with a disability.

  • access to funding for Auslan interpreting and co-worker training

  • access to on the job support

  • information on workplace modifications and adjustments

  • advice on how to support an employee who becomes unwell with a mental health issue.

Mental health


An independent, not-for-profit organisation working to increase awareness of depression, anxiety and related disorders.

Business in Mind

DVD and Resource Kit help managers recognise the signs and symptoms of depression and anxiety in themselves and their employees and provide tips for addressing these Mental health issues.

Employment Assistance Fund – JobAccess

Specialised support and training packages for employers and workers with Mental health issues.

SANE Guide for Customer Service

A guide for customer service staff to help improve communication with customers affected by Mental health issues.

SANE Guide to Mental Illness for the Workplace

Helps workmates to understand Mental health issues and suggests ways to work with and support colleagues who may be affected.

Further resources

Association of Consultants in Access, Australia Inc

Database of Accredited Access Consultants

For business, local government and community organisations. This database covers advisory, auditing, training, design, action plans, policy development, plan appraisals, and Australian Standards.

Australian Human Rights Commission

The Australian Human Rights Commission leads the implementation of the

Disability Discrimination Act 1992

This Act makes disability discrimination unlawful and aims to promote equal opportunity and access for people with disabilities. The website offers a range of information including:

  • a brief guide to the Disability Discrimination Act
  • disability standards and guidelines
  • relevant legislation, how to lodge a disability discrimination complaint
  • captioning and media access, internet access
  • public transport.

The Communication Accessible Symbol

This symbol is used to indicate environments that are communication-friendly. It is similar to the wheelchair logo which indicates physical access for people with a disability.

Any organisation or business wanting to be accredited to display this symbol can contact Scope’s Communication Resource Centre. An audit will then be conducted by a person with a communication difficulty.

Scope Communication Resource Centre

Victorian Equal Opportunity and Human Rights Commission

The Victorian Equal Opportunity and Human Rights Commission provides training, information on disability rights and access to education and services and information for employers.

Communication Resource Centre Scope Vic

Vision Australia

Office for Disability

Better Hearing Australia

City of Greater Geelong - Building Inclusive Communities

Interpreter Contacts

National Relay Service (TTY information)

Calling an NRS User

Internet Relay

Emergency dial 000


  • Vision Australia 2007 - Serving Customers who are Blind or Vision Impaired Fact Sheet.
  • Australian Government - Australian Sports Commission. Communicating Effectively with People with Disability Factsheet.
  • Queensland Government 2009 - Complex communication Needs Information Booklet.

This content is provided for information purposes only. While reasonable efforts have been made to ensure its accuracy at the time of publication, Greater Geelong City Council does not warrant its accuracy or completeness and readers should verify all information before relying upon it. Greater Geelong City Council does not accept any liability to any person or organisation for the information or use of such information which is provided in this publication.

Page last updated: Thursday, 28 May 2020