Mental health

One in five adults will experience some form of Mental health issue at some stage in their life. This can include heightened anxiety, stress and depression.

In the community

  • Remain calm and ask how you can help.
  • Allow time for interaction and decision making.
  • Use short, clear sentences.
  • Keep your voice calm and unhurried.
  • Allow the person space.
  • Avoid pressuring the person.
  • Avoid direct eye contact and touching.
  • Empathise without agreeing.
  • If the situation escalates to the point where you believe there is a risk, ask if you can contact someone to assist.

In the workplace

Most work environments will not require adjustments for someone dealing with a Mental health issue. As with any disability, disclosure is not mandatory. If someone chooses to disclose that they have a Mental health issue which may impact on their work, ask if they are happy to provide a Management Plan.

Reassure the person that this will not be used to discriminate against them and will be kept confidential.

The Management Plan could include:

  • what might trigger an episode so it can be avoided if possible.
  • the indicators of the onset of an episode so that strategies can be put in place quickly and quietly.
  • the most effective strategies to use in order to manage an episode.
  • how best to assist should an episode become unmanageable.
  • the names and numbers of people to contact if necessary.

Page last updated: Tuesday, 28 January 2020