If you are in an open space, move to a familiar landmark before you leave.
In the community
- Speak in a normal tone and volume.
- Introduce yourself and others with you when entering a room.
- Address the person by their name.
- Speak to the person directly.
- Feel free to use words such as ‘look’ and ‘see’. They are part of everyday conversation.
- Avoid nodding or using non-verbal gestures to communicate.
- When walking together, stay alongside and slightly ahead. Allow the person to take your arm if they need assistance.
- If assisting the person to sit down, put their hand on the back of the chair and allow the person to seat themselves.
- Let the person know if you are leaving. If you are in an open space, move to a familiar landmark before you go.
- Avoid patting or talking to guide dogs as they are working when in their harness.
In the workplace
- Printed material is usually provided in Arial 16 point bold.
- Be aware of lighting and how it may help or hinder. Ask what is preferred. Glare is often the most common concern.
- Have doors in the office either fully open or fully closed.
- Be specific with directions. Use ‘left’ or ‘right’ instead of ‘there’.
- Directions should be to the person’s left or right, not yours.
- Tell the person if you are approaching steps or stairs and if you are going up or down. Help the person to locate the hand rail then allow them to manage the stairs independently.
- Avoid revolving doors.
- Keep objects or furniture in the same place. If there is a change let the person know before they enter the room.