Understanding each other is not difficult.

In the community

  • Speak in an age-appropriate tone of voice.
  • Let the person finish what they want to say in their own time.
  • Allow time to think and respond. If you haven’t understood what was said, ask the person to repeat it or spell it out.

In the workplace

  • Use clear, simple language but don’t be condescending.
  • Make instructions brief and sequential.
  • It may be helpful to write information down or to use pictures. Ask if this is helpful before doing it. Don’t get frustrated if you have to repeat yourself.

Page last updated: Monday, 6 May 2019