Online Services Help
Payments
Instructions:
- You will find step by step instructions as you go through the payment process.
- Fields marked with a * require information to be provided.
- At the end you will be given a reference number.
- Receipts for online payments are not available, however you can either print the
final screen or note down the details for future reference.
- Close the browser window when you are finished.
- When using the service we recommend that you use the navigation buttons provided within the screens.
- Use of the 'enter' key in some screens may have unexpected results.
If you have received your infringement notice within the last 72 hours it may not be ready for payment online.
If you experience any other problem, contact us for assistance.
Please let us know the following details:
- notice number of any infringement notice
- rate number
- debtor number or animal number
- payment amount
- where you were up to when you had a problem
- and the error message you received
Phone us on (03) 52270270 or Email Customer Service
* All payments are in Australian Dollars
Service Requests
If you experience any other problem, contact us for assistance.
Please let us know the following details:
- the service you were requesting
- where you were up to when you had a problem
- and the error message you received
Phone us on (03) 52270270 or Email Customer Service