City of Greater Geelong
Service Requests

Service Requests Do you require a Council service or need to report a problem to Council?

Building and Planning

Building and Planning Enquire about current Planning and Building Applications.

Land Certificates

Land Certificates< Apply for a Land Information Certificate. User Registration is required for people wishing to utilise this online service.

About Online Services

Online Services is part of the city's commitment to innovation, providing residents and businesses with quick and easy access to a range of services. Requests for information and transactions are completed through a secure connection. Several transactions will require User Registration before a request can be made.


  • Visa and MasterCard are the only accepted cards, where credit card payment is required.
  • You will find step by step instructions as you go through the online process. Please ensure you have everything ready before you start.
  • You will be given a reference number. Receipts for online transactions are not available, however you can print the confirmation screen for future reference.
  • All requests and transactions will open in a new browser window. Please ensure you have the Pop-Up Blockers option turned off.
  • Please Close the browser window when you are finished.
  • View the Terms and conditions for online services.

Need Help?

For further assistance contact our Customer Service Team