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Aged and Disability Services Care Assessment

To receive Home and Community Care (HACC) services, we need to conduct an assessment in your home.

The assessment identifies areas in which you need help to maintain your skills and independence. You may have a friend, family member or advocate with you for the assessment.

The assessment will determine if you are eligible to receive HACC services, and the level of your contribution to the cost of service. This cost is set out in the HACC Fee Schedule and is means tested.

Following the assessment, a care plan will be developed identifying the areas of support you need. The care plan will also specify tasks to be completed by the Community Care Worker.


Your home – our employees’ workplace

Under the Occupational Health and Safety Act 2004 your home is a workplace. It is your responsibility as the occupier of the home to provide, as far as reasonable, a safe working environment. This will be considered at the assessment.


If you decide not to take up services straight away, any future services will not be affected should you change your mind.

You also have the right to decline our service, or access services from another source.


Eligibility

Our target group is frail aged people and their carers, or people with a disability who are eligible through National Disability Insurance Scheme (NDIS).  You must be of Age pension age or receiving the Disability Support Pension.

If you are assessed and are not eligible for the service, our assessment staff will try to assist you with other options of care by supplying the numbers of private agencies to contact.

If you are eligible but our services cannot meet your needs, or there is a serious health and safety concern in your home, our staff will try to assist you to find alternative services. 

You have the right to appeal and in the first instance you may ask to speak to the Coordinator of Care Services.

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Need to know more...

For further information please phone 03 5272 5272.



Common Questions

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Aged and Disability Services - Can I have other people present at my initial assessment?

A family member, friend or advocate can support you at your assessment visit.

Refer to the related information on Your Right to Advocacy.

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Aged and Disability Services - Do I need a Doctor's Referral?

Referrals are accepted from Doctors, yourself, a friend, a family member or Advocate. 

If you believe your are eligible to receive Home and Community Care Services you can Request a Home Assessement online or contact our Intake Officer on 03 5272 4677 to make an appointment for an assessment.

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Aged and Disability Services - What are my rights and responsibilities as a client of Home and Community Care Services and Ancillary Services?

Please refer to our Client Rights and Responsiblities information page.

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Aged and Disability Services - What happens to my private information?

We have a policy in place to protect your privacy.

Please view the Information Privacy and Health Records Policy for more information.  This policy is available in English and many other community languages.

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Aged Care Services - Who is eligible?

If you are frail, elderly, have a disability, or an acquired brain injury, you may be eligible for Home and Community Care  Services.

Your eligibility will be assessed during a home visit.

You can request a home visit online.

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