The customer service team can be contacted Monday to Friday and are ready to assist you with information on services and events.
We will help you whenever possible at the first point of contact.
Where assistance is needed from our specialised staff, we will put you in contact or arrange for the right person to respond to your enquiry as soon as is practical.
Phone
03 5272 5272
8:00am - 5:00pm, Monday to Friday
Fax 03 5272 4277
For any emergencies to do with Council property or services out of normal business hours, phone the usual number 03 5272 5272 and the
call will be diverted to an
out-of-hours service
to be responded to as soon as possible. In a life threatening situation or time critical emergency always dial 000.
National Relay Service (NRS)
If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS):
- TTY users can phone 13 36 77 then ask for 03 5272 5272
- Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5272 5272
- Internet relay users can connect to NRS on www.relayservice.com.au then ask for 03 5272 5272
Note: Area code must be included for each call
Post
The City of Greater Geelong's
postal address is:
PO Box 104, Geelong, Vic 3220
ABN: 18 374 210 672
DX Mail address :
City of Greater Geelong
DX 22063 Geelong VIC
In Person
We have seven Customer Service Centres:
Belmont:
(inside the library)
|
163 High Street |
Map |
Monday to Friday 9:00am to 5:00pm |
| Corio: |
Corio Shopping Centre
Bacchus Marsh Rd |
Map |
Monday to Friday 9:00am to 5:00pm
|
Drysdale:
(inside the library) |
18-20 Hancock Street |
Map |
Monday to Friday 9:00am to 5:00pm |
| Geelong West: |
153a Pakington Street |
Map |
Monday to Friday 10:00am to 2:00pm |
| Brougham Street |
100 Brougham Street |
Map |
Monday to Friday 8:00am to 5:00pm |
| Ocean Grove: |
The Grove Centre
66-70 The Avenue |
Map |
Monday to Friday 9:00am to 5:00pm |
Waurn Ponds:
(inside the library)
|
230 Pioneer Road |
Map |
Monday to Friday 10.00am to 2.00pm
|