Contact City of Greater Geelong

The customer service team can be contacted Monday to Friday and are ready to assist you with information on services and events.

We will help you whenever possible at the first point of contact. Where assistance is needed from our specialised staff, we will put you in contact or arrange for the right person to respond to your enquiry as soon as is practical.



Phone

03 5272 5272

8:00am - 5:00pm, Monday to Friday

Fax 03 5272 4277

For any emergencies to do with Council property or services out of normal business hours, phone the usual number 03 5272 5272 and the call will be diverted to an out-of-hours service to be responded to as soon as possible. In a life threatening situation or time critical emergency always dial 000.


Online

General Enquiries

For information, help, make a comment or report a problem

Complaint Management

We can assist with any complaints you may have about our services or staff.

Email

If you need to send something with an electronic attachment please use contactus@geelongcity.vic.gov.au



National Relay Service (NRS)

National Relay Service If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS):

  • TTY users can phone 13 36 77 then ask for 03 5272 5272
  • Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5272 5272
  • Internet relay users can connect to NRS on www.relayservice.com.au then ask for 03 5272 5272

Note: Area code must be included for each call

Post

The City of Greater Geelong's postal address is:
PO Box 104, Geelong, Vic 3220

ABN: 18 374 210 672

DX Mail address :
City of Greater Geelong
DX 22063 Geelong VIC

In Person

We have seven Customer Service Centres:

Belmont:
(inside the library)
163 High Street Map Monday to Friday
9:00am to 5:00pm
Corio Shopping Centre Corner Bacchus Marsh and Purnell Roads Map Monday to Friday
9:00am to 5:00pm
Drysdale:
(inside the library)
18-20 Hancock Street Map Monday to Friday
9:00am to 5:00pm
Geelong West: 153a Pakington Street Map Monday to Friday
10:00am to 2:00pm
Brougham Street 100 Brougham Street Map Monday to Friday
8:00am to 5:00pm
Ocean Grove: The Grove Centre
66-70 The Avenue
Map Monday to Friday
9:00am to 5:00pm
Waurn Ponds:
(inside the library)
230 Pioneer Road Map Monday to Friday
10:00am to 2:00pm

Other Languages  Other Languages
  Translating and Interpreting Service

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