Contact City of Greater Geelong

We can be contacted Monday to Friday and are ready to assist you with information on our services and events.

Our customer service team will help you whenever possible at the first point of contact. Where assistance is needed from our specialised staff, we will put you in contact or arrange for the right person to respond to your enquiry as soon as is practical.


03 5272 5272 03 5272 5272

8:00am - 5:00pm, Monday to Friday

Fax 03 5272 4277

For any emergencies to do with Council property or services out of normal business hours, phone the usual number 03 5272 5272 and the call will be diverted to an out-of-hours service to be responded to as soon as possible. In a life threatening situation or time critical emergency always dial 000.


General enquiries

For information, help, make a comment or report a problem

Make a complaint or make a request for service


If you need to send something with an electronic attachment use


The City of Greater Geelong's postal address is:
PO Box 104, Geelong, Vic 3220

ABN: 18 374 210 672

DX Mail address :
City of Greater Geelong
DX 22063 Geelong VIC

National Relay Service (NRS)

National Relay Service If you are deaf or have a hearing or speech impairment you can call through the National Relay Service (NRS):

  • TTY users can phone 13 36 77 then ask for 03 5272 5272
  • Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5272 5272
  • Internet relay users can connect to NRS on then ask for 03 5272 5272

Note: Area code must be included for each call

Customer service office locations

(inside the library)
163 High Street Map Monday to Friday
9am to 5pm
Corio Shopping Centre Corner Bacchus Marsh and Purnell Roads Map Monday to Friday
9am to 5pm
(inside the library)
18-20 Hancock Street Map Monday to Friday
9am to 5pm
Geelong West: 153a Pakington Street Map Monday to Friday
10am to 2pm
Brougham Street 100 Brougham Street Map Monday to Friday
8am to 5pm
Ocean Grove: The Grove Centre
66-70 The Avenue
Map Monday to Friday
9am to 5pm
Waurn Ponds:
(inside the library)
230 Pioneer Road Map Monday to Friday
10am to 2pm