Infringement appeal - what is the process?
After your appeal is lodged you will receive a letter of acknowledgement. This letter details the process to you and advises that while the appeal is being reviewed, you do not need to pay for your infringement.
The Ombudsman will review all information provided and respond to your appeal to advise the result in writing.
If your appeal is unsuccessful, you will be advised of a new due date for payment.
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Infringement Appeal Options - can I appeal further if I don't like the Ombudsman's decision?
If you are not satisfied with the response from the Ombudsman, you will need to take the matter to court as it states in the Ombudman's response letter.
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No Parking areas - can I stop there?
Yes, you can stop in a No Parking area for up to two minutes, provided you are setting down or picking up a passenger or loading or unloading goods. The driver must stay within 3 metres of the vehicle.
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No Stopping Zone - why did I get an infringement?
No Stopping means no stopping at all - even if you are only letting someone out of the car, and regardless of whether you leave the engine running and stay in the car. Stopping in a No Stopping Zone is an offence, unless you are outside the times specified on the sign.
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Ombudsman - can I speak with the Ombudsman?
No - all communication with the Ombudsman needs to be in writing.
The Ombudsman will return any correspondence in letter form as soon as possible, usually within 21 to 28 working days.
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Road Rules - where can I get information?
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