Home and Community Care

Aged and Disability Services is a Home and Community Care (HACC) service provider. 

The Home and Community Care (HACC) Program provides a range of support services to people who are experiencing difficulties in managing daily tasks, but who wish to continue living at home.

Our services

  • Home Care

  • Personal Care

  • Respite Care

  • Meals on Wheels

  • Home Maintenance

We can work with you to develop a plan that will support your goals, and help you to maintain an independent and active lifestyle.  Your plan is tailored to you depending upon what you need.  We will listen to you to find out what you can do for yourself and what you would like to keep doing.

Sometimes you may only need our support for a short time while you get back on your feet.  Or the type of support that you may need can change over time as your circumstances change.

You may have a family member, friend or advocate with you, when our staff visit to talk about how we may be able to help you.

Who is the HACC Target Group?

The HACC target group encompasses ‘older and frail people with moderate, severe or profound disabilities, younger people with moderate, severe or profound disabilities, and their unpaid carers’. 

Eligibility means that the person is assessed as being in the HACC program target group. Eligible people are then prioritised for service provision. Services funded by the HACC program are provided to people within the target group after the person has been assessed and their level of need prioritised.

Eligibility for services is not based solely on age, but on the level of difficulty a person experiences in carrying out tasks of daily living.  Activities of daily living include personal care, dressing, preparing meals, house cleaning and maintenance, and using public transport.

Eligibility does not confer entitlement to service provision. Services may not be able to be provided due to other people being assessed as a higher priority or resources not being available. 

We regularly reassess and prioritise existing service users.

Priority of access

Services are only provided to people in the HACC target group subject to assessment for eligibility and level of priority.

Overall, the HACC program targets its services to people who have the greatest need and/or capacity to benefit from them.  Services are provided where they would not otherwise be available through self-provision, carer and family support or another government program.

Priority is assessed in the context of a person’s usual living environment and available supports, in comparison to other eligible people.

You have the right to appeal and in the first instance you may contact us by phoning 03 5272 5272.

Factors such as the person’s relative needs and the capacity of the Council's HACC program to respond with existing resources may mean that services cannot be provided even if the person is eligible.

Our staff

Our work is guided by Council's values of integrity, responsibility, innovation and respect. 

We have friendly, qualified and experienced staff who are dedicated to help you maintain your quality of life and independence.

All our staff and volunteers also have a current National Police Check for your safety and peace of mind.


The fees for service are very reasonable and are worked out based on your income and are in line with the HACC Fee Schedule.

'My Aged Care' changes take effect July 2015

From July 2015, funding for Home and Community Care services for those aged over 65, will become the responsibility of the Commonwealth Government. Further information about the Commonwealth Government's aged care reform can be found at My Aged Care.

For information on the current Home and Community Care (HACC) Program transition, please access the Department of Health (Victoria) website.

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Common Questions

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Aged Care Services - Who is eligible?

If you are frail, elderly, have a disability, or an acquired brain injury, you may be eligible for Home and Community Care  Services.

Your eligibility will be assessed during a home visit.

You can request a home visit online.

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