THE AIM OF FOOD SERVICES
To maintain and enhance an individual's health and well being through the provision of delivered meals to people assessed as nutritionally at risk and to prevent inappropriate admittance to long term residential care.
Meals are delivered to a client's home by a registered volunteer or are available at limited Senior Citizens Centres across the City of Greater Geelong.
Meals provided include juice, soup, main course, and desert.
DIETARY NEEDS
The service caters to a wide variety of dietary requirements including low sodium, low fat, gluten free, diabetic, and vitamised. Unfortunately meals do not cater for ‘dislikes' however we are able to meet the needs of clients who have certified food allergies.
YOUR HOME - OUR EMPLOYEES WORKPLACE
Under the Occupational Health and Safety Act, the home where the care of a client is provided is a workplace. It is the responsibility of the occupier of the home to provide, as far as reasonable, a safe working environment for workers coming into their home.
OUR COMMITMENT TO YOU
Aged and Disability Services are dedicated to upholding the rights of all of our clients and to providing the most appropriate services meeting the needs of individuals and their carers. We are committed to providing services in a timely and empathetic manner and to assist you to make well informed choices regarding your care.
Our staff value your feedback and are concerned with ensuring that all complaints and compliments are responded to appropriately.
DIVERSITY OF NEED
The Aged and Disability Services department acknowledges the diverse needs of the community and are committed to ensuring that where possible our services meet your specific requirements.
We endeavour to ensure services are equally available to all clients regardless of race, religion, culture or language.
ASSESSMENT AND ELIGIBILITY
All clients are required to undertake an assessment to determine eligibility and to ensure services provided meet individual needs. An interpreter can be provided during assessment if required. Our staff are caring, professional personnel, trained to identify your requirements and to also recognise when you may require a change in your service provision.
REVIEW OF SERVICES AND NEED
An important part of our service provision is reviewing the services provided and your needs. We commit to periodically re-evaluating your services and to ensuring that the services provided are appropriate to your needs. Service reviews will be discussed at the time of assessment.
YOUR PRIVACY IS IMPORTANT
The City of Greater Geelong is committed to the continued protection of your personal information. We collect your personal information to provide and improve our services to you and to fulfil our statutory obligations. You will be informed at the time of your assessment as to what information is required and how it will be used to meet your needs.
SERVICE COSTS
At the time of assessment for eligibility the Assessment Officer will discuss service costs with you.
FOR FURTHER ASSISTANCE PLEASE PHONE 5227 0270.
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