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Residential Bins
We provide each new house or unit with three bins for household rubbish, recycling and green waste.
We want to make recycling and waste reduction easier for you:
Standard Service
Each property is provided with one each of the following as our standard service:
- Household waste (Red lid bin) - 120lt
- Recycling (Yellow lid bin) - 240lt (120lt for units and townhouses)
- Green waste (Green lid bin) - 240lt (120lt for units and townhouses)
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Bin Collection
We provide a residential recycling and waste kerbside collection service to encourage responsible disposal, recycling and reuse of household waste.
We will collect your household waste (red lid) bin every week and one recycling bin (alternating) each week.
To ensure that your bins are collected:
- Put your bins out the night before collection day
- Place the correct waste material in each of the appropriate bins and avoid contamination
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Bin Ownership
Bins are provided to the property address and should remain there for the next occupant if you leave or sell your property.
If you have recently moved into a house and no wheelie bins have been provided, please contact our Customer Service Team and we will deliver your bins.
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Changes to Bins Supplied
You may find that one or more of the bins you have supplied to your property need to be exchanged for larger or smaller bins. This may be due to a change in the number of people living at your property or a smaller garden area requiring less maintenance.
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New Dwellings - First Time Bin Requests
When your newly built house, unit or townhouse is ready to occupy, you can contact us to request your 3 bins to be delivered. We do not deliver bins to your property unless it is occupied to reduce the occurrence of bins being stolen.
Delivery of the three bins will usually occur within three to five working days of your request.
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Additional Bins
There are times when your family circumstances require additional bins - you should apply in writing if you feel you fall into this category.
Large families who are approved for an addition waste or recycling bin are not charged for the extra bins.
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Bin Repairs and Replacement
If your bin has been damaged, a council officer will talk to you about what would be the best option.
Depending on the condition of your bin/s, we will arrange for them to be repaired or replaced. This may take two to three working days for replacement and five days for repairs under normal circumstances.
There is no charge for either repairing or replacing your household waste, recycling or green waste bin.
You can still use your bin during this time. Your bin can also be placed out for collection on the correct days.
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Lost or Stolen Bins
If your bin disappears, please let us know so that we can replace it for you. There is no cost for this service.
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Found Bins
We will pick up unwanted or abandoned wheelie bins. We collect abandoned bins so that they can be reused as part of the kerbside collection service.
Should you find a bin that is not yours, please contact us so that we may collect it and return it to the correct address.
Unwanted or abandoned waste bins will be collected within two days. Bins should be left at the front of the property for collection.
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Assistance with Bins
We can help you if you are finding it difficult to place your bins out and bring them back in each collection day.
We will discuss your issues and if you need assistance we can arrange for our drivers to place your bins out and put them back after both bins are emptied each week.
Or we may recommend a smaller bin for your needs.
Assistance with Bins - Collection Process
The first truck to visit your house on collection day will put both bins out on the kerbside and empty one; the second truck will then visit and empty the second bin and return both to where your bins are normally kept inside your property.
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Common Questions
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Bin repairs - Can I still use my bin while waiting for it to be repaired?
Yes - you can still use your bin during this time.
Your bin can also be placed out for collection on the correct days.
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Bin repairs - How long do they take?
You will need to allow a minimum of five working days for our staff to repair your bin.
To provide easy and visible access to your bin it should be left just inside your property near the letter box until the arranged repair work has been carried out.
Put your bin out now as our bin repair man sweeps through the municipality in sections and outside of business hours.
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Bin repairs - What do you need to know?
We need to know the following information before we can arrange repairs to your bin:
- Is your bin used for residential or commercial purposes?
- What bin is needing repair ie red, green, or yellow lidded bin?
- What is the size of the bin ie 120 or 240 litres?
- Where is your bin place awaiting repairs ie beside letterbox or just inside driveway?
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Bin replacement - will I be charged for a replacement bin?
We will replace a damaged residential bin at no extra cost.
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Ecological Footprint - Can I calculate mine?
Recycling - Can I put my recycling in plastic bags?
No! Please never put recycling or green waste in plastic bags.
Putting plastic bags in the recycling or green waste bin will clog the machines and cause contamination resulting in the whole load having to be discarded into landfill.
Plastic bags can only be recycled through participating supermarkets. Alternatively, plastic bags can be disposed of in the red lid rubbish bin.
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Recycling - What are the benefits?
Recycling has environmental, economic and social advantages. These include:
- Recycling generates environmental awareness.
- Recycling helps prevent environmental pollution.
- Recycling saves natural resources.
- Recycling conserves raw materials used in industry.
- Making products from recycled ingredients often uses much less energy than producing the same product from raw materials.
- Recycling reduces the amount of material dumped in landfill sites and helps our waste disposal problems.
- Goods are used productively and prevented from becoming litter and garbage
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Recycling and Waste Collection - why do I pay on my holiday house?
The Recycling and Waste Collection is available to all households each week and the charge is compulsory for all areas of the municipal district in which Council provides a domestic refuse collection and disposal service.
This is a billed service charge under the Local Government Act.
The charge for 2011-2012 is $213.20.
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Recycling and Waste Collection - why is this charge on my rate notice?
The Recycling and Waste Collection charge of $213.20 is billed as a compulsory service charge for all areas of the municipal district in which Council provides a domestic refuse collection and disposal service, under the Local Government Act.
The waste service fee recovers such costs as collection, recycling and land fill.
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Residential Bins - Why has my bin been stickered?
Your bin has been stickered because:
| Reason |
What you need to do |
| No clear access to the bin |
Move it so it is clear of all obstacles |
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Bin is too heavy
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Remove some material from the bin |
| Bin is overfilled |
Remove some material from the bin |
| Bin contained non recyclable products |
Remove materials |
| Bin contaminated with plastic bag or other material |
Remove contaminated materials |
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Residential Collections - What provisions are there for my holiday house bins to be serviced?
Residents in coastal areas who are not at their property at the time of normal kerbside collection, may place their household garbage and or recycling in the respective mobile bins at these drop off points:
- APCO Service Station in Geelong Road at Barwon Heads
- Mortimer's Service Station in High Street at Drysdale
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Documentation
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